Groups & Events Planning Manager

ZipRecruiter; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading boutique hotel in London as an Events and Groups Planning Manager. This role offers the chance to lead event planning, ensuring client satisfaction and maximizing revenue. Ideal candidates will have experience in high-end hospitality and excellent communication skills.

Benefits

Competitive salary

28 days holiday per year

Complimentary hot meals

Recommend a Friend Scheme

Annual complimentary hotel night stays

Preferential hotel rates

Access to discounts on popular stores

Auto-enrollment into pension scheme

Regular social events

Opportunities for promotion and professional development

Qualifications

• Experience in event planning within a 4 or 5-star hotel or events venue.
• Strong understanding of corporate and social events market.

Responsibilities

• Lead event planning efforts within the groups & events team.
• Ensure smooth communication with clients and internal teams.
• Maximize revenue potential for each event.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Tools

Opera

Delphi

Job description

Job Description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first Super Boutique hotel.

Position: Events and Groups Planning Manager

We are currently recruiting for an Events and Groups Planning Manager to join the Groups and Events team at The Londoner Hotel.

Overview

1. This is an exciting opportunity for a talented individual to join our team.
2. As a Groups and Events Planning Manager, you will lead the event planning efforts within a dynamic groups & events team at our flagship hotel in London.
3. You will be required to adhere to the highest standards of customer care, plan and deliver outstanding events, and ensure smooth communication with clients and internal teams. You may also need to use relevant software and online planning tools. Understanding customer requirements and maximizing revenue potential for each event is essential.
4. Your success will depend on your ability to multitask, handle multiple parties simultaneously, perform under pressure, and remain calm. You must meet and exceed client requirements before, during, and after events, with timely follow-up.
5. Effective dealings with suppliers and contractors, along with excellent interpersonal skills, are crucial as the role involves working with people constantly.

About You

• Experience in event planning within a 4 or 5-star hotel or events venue.
• Excellent communication and listening skills.
• Ability to provide efficient, reliable customer service and promote relevant Edwardian Hotels London services.
• Skill in generating new revenue opportunities, including repeat business and upselling services such as F&B and accommodation.
• Technical knowledge of hotel booking systems like Opera and Delphi.
• Strong time management and organizational skills.
• Deep understanding of the corporate and social events market, including dietary and nutritional requirements, food & beverage offerings, event setup options, and room management.
• The role may require working outside normal hours depending on event needs.
• A positive, reliable, self-motivated, and organized professional with a passion for hospitality, food, events, travel, and people. Career-driven with a genuine interest in the industry.

Company Benefits

• Competitive salary
• 28 days holiday per year, including bank holidays, increasing with long service
• Complimentary hot meals, salad bar, and unlimited beverages daily
• Recommend a Friend scheme up to £500 per referral
• Annual complimentary hotel stays
• Discounted accommodation rates for Edwardian Hotels staff, family, and friends
• Access to a discount platform for popular stores
• Company pension scheme
• Social events across hotels
• Annual recognition events
• Wellbeing champions and access to company doctor
• Online learning via Edwardian Academy
• Opportunities for promotion and training programs

Eligibility

All applicants must be eligible to live and work in the UK, with documented evidence required during the recruitment process, in accordance with the Asylum & Immigration Act 1996.