Groups & Events Planning Manager

The Londoner; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel in the heart of London is seeking a Groups & Events Planning Manager to join their dynamic events team. This role requires exceptional organizational skills and a knack for relationship management to deliver outstanding events that exceed client expectations. The successful candidate will thrive in a fast-paced environment and have the opportunity for growth within one of London's premier hotels.

Benefits

28 days holiday per year including bank holidays

Complimentary hot meals and unlimited beverages

Referral scheme of up to £500

Annual complimentary hotel stay

Discounted rates for employees and families

Access to a discount platform

Auto-enrollment into pension scheme

Regular social and recognition events

Access to medical and occupational health support

Opportunities for career progression

Qualifications

• Experience in event planning at a 4 or 5-star hotel.
• Strong interpersonal and communication skills.
• Ability to generate revenue through upselling services.

Responsibilities

• Lead event planning efforts and ensure high customer care standards.
• Manage relationships with clients, suppliers, and contractors.
• Maximize revenue from events through effective communication.

Skills

Communication

Customer service

Multitasking

Relationship management

Organization

Tools

Opera

Delphi

Job description

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Groups & Events Planning Manager, London

Client: The Londoner

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 3150a3eee6d5

Job Views: 4

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

Position Overview:

• This is an excellent opportunity for a talented individual to join our team.
• As a Groups and Events Planning Manager, you will lead the event planning efforts within our dynamic groups & events team at The Londoner Hotel.
• You will need to uphold the highest standards of customer care, plan and deliver outstanding events, and ensure effective communication with clients and internal teams. You may also use relevant software and online planning tools. Your goal is to maximize revenue from each event by understanding customer requirements and briefs.
• Your success will depend on your ability to multitask, manage multiple parties simultaneously, perform under pressure, and remain calm. You will ensure client requirements are met and exceeded throughout the event lifecycle and follow up promptly after events.
• You will also manage relationships with suppliers and contractors, demonstrating excellent interpersonal skills, as the role involves working closely with various stakeholders.

About You:

• Experience in event planning within a 4 or 5-star hotel or events venue.
• Excellent communication and listening skills.
• Ability to provide efficient, reliable customer service, and promote hotel services in a consultative manner.
• Capability to generate new revenue opportunities, including repeat business and upselling services such as F&B and accommodation.
• Technical knowledge of hotel booking systems like Opera and Delphi.
• Strong time management and organizational skills.
• Deep understanding of the corporate and social events market, including dietary requirements, menu offerings, event setup options, and room management.
• Willingness to work outside normal hours based on event needs.
• A positive, reliable, self-motivated, and organized professional with a passion for hospitality, food, events, travel, and people. Career-oriented and driven by success.

Company Benefits:

• 28 days holiday per year including bank holidays, increasing with long service.
• Complimentary hot meals, salad bar, and unlimited beverages daily.
• Referral scheme of up to £500 per successful recommendation.
• Annual complimentary hotel stay.
• Discounted rates for employees and their families at Edwardian Hotels.
• Access to a discount platform for popular stores.
• Auto-enrollment into our pension scheme.
• Regular social events and annual recognition events.
• Wellbeing champions and access to medical and occupational health support.
• Access to online learning platform Edwardian Academy.
• Opportunities for career progression and training programs.

Note: All applicants must be eligible to work in the UK, with evidence provided during recruitment.