Groups Bookings Support Officer

Cheshire East Council; Knutsford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

34 days annual leave

Purchase of annual leave

Salary sacrifice green car

White goods salary sacrifice

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking an organised, customer-focused administrator to support Tatton Park’s group bookings. You will respond to enquiries, process bookings and payments, and coordinate information across teams to ensure an excellent visitor experience.

You will manage records, produce correspondence and invoices, and help maintain smooth workflows within the bookings function, while upholding confidentiality and high service standards.

Qualifications

• Experience in customer service, sales, bookings or administrative work.
• Strong verbal and written communication abilities.
• Excellent organisational skills with attention to detail.

Responsibilities

• Support end-to-end group bookings process, respond to enquiries and process bookings and payments.
• Coordinate information across teams and ensure excellent visitor experience.
• Maintain accurate records for Travel Trade contacts and produce correspondence and invoices.
• Support smooth operation of the bookings function.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Problem solving

Tools

MS Office

Job description

About you

You are a highly organised and customer-focused individual with excellent communication and administrative skills. You enjoy working in a busy environment where no two days are the same and take pride in delivering a professional, efficient and friendly service to customers and colleagues alike.

Working as part of Tatton Park’s marketing team, you will support the end-to-end group bookings process, responding to enquiries, processing bookings and payments, coordinating information across teams, and helping to ensure Tatton’s group visitors receive an excellent experience. You will be confident managing a variety of administrative tasks, maintaining accurate records for Travel Trade contacts, producing correspondence and invoices, and supporting the smooth operation of the bookings function.

You will have good judgement, strong attention to detail, and the ability to prioritise competing demands while working within established procedures and deadlines. A proactive and flexible approach is essential, along with a commitment to providing high standards of customer service.

The successful candidate will have:

• Experience working in a customer service, sales, bookings or administrative environment.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Good ICT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
• Strong numeracy and literacy skills, including the ability to process invoices and booking information accurately.
• The ability to work effectively as part of a team and build positive working relationships.
• Good problem-solving skills and the ability to manage enquiries professionally and efficiently.
• A patient, professional and customer-focused approach.
• An understanding of confidentiality, data protection and information handling requirements.
• The ability to converse confidently with customers and provide clear, accurate written and verbal communication.

To find out more about the essential and desirable criteria for the role, please refer to the Job Description and Person Specification.

In return we can offer:

• Enhanced annual leave- Start with an impressive 34 days of annual leave(pro rata, including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities’ employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however, please do not be discouraged from applying again.

For any technical enquiries please email [e-mail]

For any questions about the job role please email [e-mail]