Groups and Reservations Supervisor

TN United Kingdom; London; On-site; GBP 30,000; Full time

Job summary

Join a forward-thinking hospitality management company as a Groups and Reservations Supervisor in London. In this exciting role, you will lead the Reservations Department, ensuring exceptional guest experiences while maximizing revenue opportunities. Collaborate closely with the Front Office Manager and sales teams to drive group sales strategies and manage reservations effectively. With exclusive perks and a commitment to continuous development, this position offers a unique chance to shine in a dynamic environment. If you're passionate about hospitality and ready to make a difference, we want to hear from you!

Benefits

Exclusive hotel rates

50% off at Hyatt Restaurants

Team meals on duty

Recruit a Friend scheme

Free counselling sessions

Free Medical healthcare plans

Workplace pension scheme

Discounts on shopping and gym memberships

Continuous learning opportunities

Qualifications

• Experience in managing reservations and group bookings.
• Strong understanding of hotel profitability and revenue management.

Responsibilities

• Direct activities of the Reservations Department and plan group bookings.
• Maximise revenue through effective pricing and inventory management.

Skills

Team Management

Sales Strategy

Customer Service

Reservation Systems

Education

Hospitality Management

Business Administration

Tools

Opera

Reserve

Hyatt Systems

Job description

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Groups and Reservations Supervisor, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

693d7e2692b2

Job Views:

1

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Groups and Reservations Supervisor

Reservations & Groups Supervisor (Full-Time)

Salary: Up to £30,000 per annum + Service Charge

Location: East London

All the perks you deserve:

• Exclusive member and Friends & Family rates at Hyatt Hotels & Cycas Hospitality Hotels worldwide.
• Access to 50% off at Hyatt Restaurants & Bars worldwide.
• Team meals on duty, cooked by our top chefs.
• *Recruit a Friend scheme - £350 in your pocket.
• Keep your vibes positive with free counselling sessions through our health plan.
• Access to Free Medical healthcare plans.
• Workplace pension scheme.
• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
• Continuous learning & development opportunities.

* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.

An awesome role for an awesome professional

Our Reservations & Groups Supervisor will direct the activities of the Reservations Department and be responsible for the overall planning of groups, transient reservations, and maximising inventory. Working closely with the central reservations and front office teams to convert transient reservations, you will drive group sales strategy in liaison with the hotel’s Front Office Manager, whilst maximising sales opportunities by passing all sales leads for new business to our dedicated sales teams.

This is an exciting reactive role that will support the established quality and guest service standards and departmental revenue and profit goals. You will work with our Front Office Manager to ensure the agreed strategies are executed for pricing, management of room inventory, yield hurdles, distribution OTA channels, and market segment mix. You are key in ensuring the hotel capitalises on opportunities and maximises revenues relating to all reservation channels.

Yours will be an extraordinary role:

• Maximise conversion of all direct booking enquiries through electronic or voice channels.
• Maintain procedures for security of credit and financial transactions, guest security/data protection.
• Use company and Hyatt tools and systems (Opera, Reserve, Hysat, Prio, etc.) to maximise revenue.
• Assist with developing plans to increase occupancy and ADR.
• Support the Cluster Revenue Manager by implementing the revenue strategies via revenue systems daily, including manipulation of yield hurdle points and inventory balancing.
• Understand hotel profitability to evaluate business from local accounts and groups for future rate setting and negotiations.
• Manage all offline channels and rate parity issues, including room types and sell strategies.
• Manage contracting related to direct Group sales.
• Manage incoming reservation enquiries and secure business according to strategies and policies.

Ours is no ordinary hotel!

The 280-room Hyatt Place London City East, managed by Cycas Hospitality, is the first Hyatt Place in Central London. Located in Aldgate, near Brick Lane and London’s Financial district, the hotel features a Skyline bar & terrace, Sicilian Restaurant - Zoom East, private dining in the orangery, and an external courtyard.

If you have an inner drive to excel and provide exceptional hotel experiences for our guests, then please read on as you’re someone we want on our team.

INTERESTED?? CLICK APPLY NOW

About Cycas Hospitality

Cycas Hospitality is a leading pan-European hospitality management company with over 40 properties across twelve countries, managing hotels and serviced apartments for private and institutional investors. We partner with major brands and independent hotels, offering a range from limited-service to luxury properties, all focused on delivering outstanding guest experiences and strong investor returns.

Our core purpose is to develop and inspire Europe’s best hospitality team. This is your opportunity to shine and be part of something great. If you believe you have what it takes, we want to hear from you!

Please apply in writing by email with your CV, current salary, and notice period. We look forward to your application.

Interviews are scheduled for 20th May from 10:30 am to 1 pm at Hyatt Place London City East.

***All offers of employment are conditional on receipt of two satisfactory references and proof of your eligibility to work in the UK.***