Food Services Supervisor - Booking Office

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An iconic hotel in London is seeking a passionate Food Service Supervisor to ensure exceptional service and guest satisfaction. This role involves leading a dynamic team, maintaining high standards of cleanliness and hygiene, and fostering positive relationships with staff and guests. As part of a renowned hospitality brand, you'll enjoy competitive pay, numerous perks, and opportunities for personal development. If you thrive in a fast-paced environment and are committed to excellence, this is the perfect opportunity to advance your career in luxury hospitality.

Benefits

28 days holiday

Life Assurance coverage

Complimentary gym and spa access

Free meals while at work

Dry-cleaning service availability

50% discount at St. Pancras outlets

Marriott Discount Card

Travel ticket season loan

Cycle to work scheme

Employee Assistance Programme access

Qualifications

• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Detail-oriented with a passion for delivering excellence in customer service.

Responsibilities

• Ensure staff works together as a team to provide optimum service.
• Monitor dining rooms for seating availability and guest well-being.
• Assist management in hiring, training, and motivating employees.

Skills

Customer Service Excellence

Detail-oriented

Team Leadership

Food Hygiene Awareness

Education

Experience in Hospitality

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2eedba9aa9a7

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

Responsibilities: Here's what your journey with us entails.

• Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, The Hansom, MI+ME, IRD and banqueting operations and any other area in the hotel as required.
• Lead by example with brilliant positive attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. The role of Food Service Supervisor is multi-functional, which is based across all venue and types of service delivery in the hotel.
• An Food Service Supervisor will multitask between undertaking and supervising floor service, bartending, barista, hosting, banqueting service and banqueting rooms setups on any given day and in any outlet as required and as directed by supervisors or managers.
• You must adhere to and supervise the adherence by others to all guidelines provided in relation to cleaning, sanitising and returning to usage of all tables, chairs and equipment to ensure compliance with company guidelines. In addition, you must be fluent with correct food handling and service procedures relating to food hygiene, health, safety and allergy awareness.
• As a Food ServiceSupervisor, your role will also include assisting management and your fellow supervisors & associates with answering guest enquiries for reservations, taking and positively converting groups enquiries and any additional sales/revenue generating activities and general administration to ensure the effective running of the F&B department.
• As Food Service Supervisor, your role will also include creating a harmonious relationship with the culinary and back of house teams and assisting them where necessary in order to ensure that we are exceeding guest expectations with every visit.
• You are expected to deliver service to your full potential when you are here.
• You’re expected to maintain the cleanliness and hygiene of all F&B areas at all times and advocate this as best practice.
• You are required to carry out any other duties that may be required by the hotel management team as the need arises. Please note that this may include assisting departments other than F&B if required on either an ad-hoc or continuous basis.
• Shift patterns for this role are not set and will require you to be available for morning, afternoon, evening or overnight shifts as per the weekly rota.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Detail-oriented with a passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.