Group Travel Consultant

Succeed Recruitment Solutions; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Succeed Recruitment Solutions in Birmingham is seeking an experienced Group Travel Consultant to join on a hybrid basis. You will create bespoke itineraries for UK, Europe and beyond, acting as the main contact throughout the booking journey with a focus on outstanding customer service.

Role involves liaising with suppliers, managing payments and handling administration, with hours Mon-Thu 9:00–17:30, Fri 9:00–16:00 and shorter hours in August. Salary DOE plus commission.

Qualifications

• Previous travel industry experience and arranging group tours.
• Fluency in an additional modern European language is advantageous.
• Excellent communication skills with a good telephone manner.
• Enthusiasm, confidence and flexibility.

Responsibilities

• Providing advice about organising tours and travel to different destinations.
• Developing travel itineraries and ensuring that all the needs of the customers are met.
• Liaising with suppliers to arrange transport, accommodation and activities.
• Building lasting relationships with customers and encouraging repeat bookings.
• Handling payments and general administration tasks.
• Participating in out-of-hours response rota when needed.

Skills

Travel experience

Group tour planning

Multilingual (EU)

Job description

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel company based in the heart of Birmingham city centre on a hybrid basis.

If you’re looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language,) we’d love to hear from you!

In this fast-paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards.

On offer a competitive salary DOE plus commission. Hours of work are Monday - Thursday 9am - 5.30pm, 9am - 4pm on Friday with reduced hours 10am - 3.30pm during August.

Role of Group Travel Consultant:

• Providing advice about organising tours and travel to different destinations
• Developing travel itineraries and ensuring that all the needs of the customers are met
• Liaising with suppliers to make arrangements for transport, accommodation, and activities.
• Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again!
• Dealing with payments and general administration tasks
• Dealing with unforeseen issues and involvement in the out-of-hours response rota

Skills required for the role:

• Previous travel industry experience and ideally, experience of arranging and selling group tours
• Fluency in at least one other modern European language would be an advantage
• Excellent communication skills, good telephone manner
• Enthusiasm, confidence, and flexibility