Group Technical and QC Manager

ESS Employment Ltd.; Yate; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme 5%

Company pension contribution

Modern office facilities

Cycle to work scheme

Job summary

ESS Employment Ltd on behalf of our client seeks a Group Technical and QC Manager to lead the technical support team and maintain group quality systems.

The role focuses on improving quality processes, managing NCRs, internal audits, and maintaining ISO9001, ISO14001 and ISO27001 accreditations while coordinating with clients and suppliers across sites. Strong leadership and communication are essential, with a 5% bonus and pension benefits.

Qualifications

• Must align with company values and deliver quality improvements.
• Strong leadership and collaboration across departments and sites.
• Detail-oriented with the ability to summarise information for management.
• Experience in quality control, NCR handling and audits.

Responsibilities

• Lead a group technical support team and drive quality improvements.
• Manage NCRs from identification to close-out with root-cause analysis.
• Maintain ISO9001, ISO14001 and ISO27001 accreditations group-wide.
• Liaise with clients and suppliers on quality issues and audits.

Skills

Quality control

Leadership

Data analysis

Excel

Tools

Excel

Job description

WORKING HOURS: Monday to Friday 8 am to 5pm (40 hours per week)

Yate Office: 01454 310031

Vacancy – Group Technical and QC Manager

ESS Employment Ltd are looking to recruit a Group Technical and QC Manager on behalf of our well-established client. This is a key role that manages the technical support team and is responsible for Group Quality control.

Duties for the role:

QC

• Continuously improving current quality processes and systems to drive a constant reduction in group NCR numbers, in line with agreed targets
• Raising and managing non-conformances (NCRs) from identification through to close-out, ensuring root cause analysis is thorough and corrective/preventative actions are robust and embedded.
• Producing 8D and 5 Whys reports for major NCRs, along with other quality investigation tools as appropriate (e.g. Fishbone/Ishikawa analysis, Pareto analysis, FMEA, root cause corrective action plans)
• Liaising with clients on quality issues to ensure outcomes are satisfactory, maintaining strong working relationships throughout
• Responding to client queries relating to quality, and holding meetings as required with clients and suppliers
• Ensuring that procedures are in place to ensure every order is quality control checked, with clear QC levels defined based on order importance, sensitivity, and complexity, applied consistently group wide.
• Carrying out internal audits across the group to ensure systems and processes are being adhered to and remain fit for purpose.
• Taking full responsibility for maintaining the group's existing ISO9001, ISO14001, and ISO27001 accreditations

Technical

• Leading a group technical support team
• Gain clear understanding of how products are encoded and processed for ensuring that correct software is used to encode orders.
• Overseeing set up process and assisting external software development teams set up software on new orders to encode orders.

Other:

• All relevant responsibilities relating to Group QC & Technical Team leadership.

Requirements:

• Alignment to company values - Customer focused Agile, Relentless, Difference Maker
• Willingness to learn and adapt quickly to new challenges.
• Self-motivated with the ability to research and figure out solutions independently.
• Team player who can collaborate effectively across departments and sites
• Attention to detail and pride in producing clean, well-structured work.
• Good communicator — able to ask clear questions, challenge constructively, and share ideas confidently with clients, suppliers, and colleagues.
• Ability to summarise information succinctly for management review in Excel (Excel proficiency for data analysis and reporting)
• Problem-solving mindset with a logical and curious approach
• Calm and methodical under pressure, particularly when managing client expectations during NCR resolution.

The benefits:

• High growth business and environment to progress in
• Bonus scheme equating to 5% additional to salary.
• Modern office and facilities
• Cycle to work scheme.
• Company Pension Contribution