F&B Team Leader

SmartRecruiters, Inc.; Wembley; On-site; GBP 29,000 - 35,000; Full time

Job summary

Ibis London Wembley is seeking an experienced Food & Beverage Team Leader to deliver exceptional guest service and lead the F&B team across all service areas. The role requires supervising staff, training and motivating the team, and ensuring smooth daily operations in a dynamic hotel environment.

You will manage stock, ensure standards, and collaborate with other departments to maximize guest satisfaction and drive revenue from food, beverage, and hotel services.

Qualifications

• Experience in Food & Beverage, ideally in a supervisory or team-leader role.
• Proven ability to lead, motivate and develop a team.
• Strong communication and interpersonal skills.
• Excellent customer service and guest experience focus.
• Good organisational and time-management abilities.
• Ability to stay calm and solve problems under pressure.
• Willingness to work flexible shifts, including weekends.
• Commercial awareness with a proactive sales mindset.

Responsibilities

• Deliver exceptional guest service and create memorable experiences.
• Lead and support the Food & Beverage team across service areas.
• Supervise on-shift staff and ensure high-standard duties.
• Train, coach and motivate team on procedures and standards.
• Create a welcoming dining and bar experience for guests.
• Manage stock levels, rotation and ordering for F&B supplies.
• Ensure compliance with hotel, brand and audit standards.
• Collaborate with other hotel departments for seamless guest experiences.
• Drive sales through upselling and promotion of services.
• Promote the ALL Accor Live Limitless loyalty programme.

Skills

Food & Beverage experience

Team leadership

Customer service

Communication skills

Organisational skills

Problem solving

Flexibility with shifts

Sales & upselling

Job description

• Compensation: up to GBP 32,042.4 - yearly

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £32,042.40 per year.

As our Food & Beverage Team Leader, you will:

• Deliver exceptional guest service, creating memorable experiences and building guest loyalty throughout their stay.


• Lead and support the Food & Beverage team, ensuring smooth daily operations across all service areas.


• Supervise team members on shift, ensuring duties are completed to a high standard and guests receive outstanding service.


• Train, coach and motivate team members in company procedures, product knowledge and service standards.


• Create a welcoming dining and bar experience where every guest feels valued.


• Manage stock levels, stock rotation and ordering requirements for food, beverages and catering supplies.


• Ensure compliance with hotel, brand and audit standards at all times.


• Work closely with other hotel departments to ensure seamless guest experiences.


• Drive sales by promoting food, beverage and hotel services and encouraging upselling opportunities.


• Promote and support the ALL – Accor Live Limitless loyalty programme.


• Maintain effective communication across all departments.


• Organise operational activities efficiently, including production, storage and distribution processes.


• Identify opportunities to improve service, increase revenue and enhance guest satisfaction.

Qualifications

• Previous Food & Beverage experience, preferably in a supervisory or team leader role.


• Proven ability to lead, motivate and develop a team.


• Strong communication and interpersonal skills.


• Excellent customer service skills with a passion for creating outstanding guest experiences.


• Strong organisational and time management abilities.


• Ability to remain calm under pressure and solve problems effectively.


• Flexible to work shifts Monday through Sunday, including weekends and holidays.


• Commercial awareness with a proactive approach to driving sales and business performance.

Additional Information

A little more information:

As F&B Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210rooms, and Bar-Restaurant.Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

One more thing

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.