Group Product Manager - Argos Customer Experience

Sainsbury's; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Group Product Manager to enhance the in-store customer experience. This role offers the chance to lead a talented team, drive innovative digital solutions, and make a significant impact on customer interactions. You'll collaborate with cross-functional teams to deliver high-quality product features and improvements. If you're passionate about product management and thrive in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company that values inclusivity and offers a range of benefits to support your well-being and career growth.

Benefits

Colleague Discount

Pension Scheme

Life Cover

Performance-related Bonus

Annual Holiday Allowance

Health Cash Plans

Employee Assistance Programme

Private Healthcare

Season Ticket Loans

Cycle to Work Scheme

Qualifications

• Proven experience in product management, especially customer-facing products.
• Strong leadership skills with experience managing product teams.

Responsibilities

• Develop and execute the product strategy for in-store customer experience.
• Lead and mentor a team of product managers to foster high performance.

Skills

Product Management

Leadership

Strategic Thinking

Analytical Skills

Communication

Digital Innovation

Job description

Join to apply for the Group Product Manager - Argos Customer Experience role at Sainsbury's

Join to apply for the Group Product Manager - Argos Customer Experience role at Sainsbury's

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We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.

Job Title: Group Product Manager – Argos In Store E2E Customer Experience (18-Month Fixed Term)

Location: Flexible (travel required to the London office)

About Us: At Argos, we are dedicated to delivering exceptional digital experiences to our customers. Our in store shopping experiences are a key component of our strategy to enhance drive frequency and help us transform to win. We are looking for a talented Group Product Manager to join our team on an 18-month fixed-term basis to lead and inspire our product management team.

Role Overview: As the Group Product Manager for the end-to-end customer experience in store, you will be responsible for delivering the technology that powers our vision by making the in store customer experience easy for customers, whether they are shopping or collecting with us. You will also line manage a Senior Product Manager, Product Manager and an Associate Product Manager. This role requires a strategic thinker with strong leadership skills and a passion for creating innovative digital solutions.

Please note this is a 18-Month Fixed Term Contract.

Key Responsibilities:

• Develop and execute the product strategy for across our in store customer experience, aligning with the company's overall goals and objectives.
• Lead, mentor, and manage a team of product managers, including a Senior Product Manager, Product Manager and an Associate Product Manager, fostering a collaborative and high-performance culture.
• Work closely with cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality product features and enhancements.
• Conduct market research and analyse customer feedback to identify opportunities for product improvements and new features.
• Define and prioritise the product roadmap, ensuring timely delivery of key initiatives.
• Monitor and analyse key performance metrics to measure the success of our experiences and make data-driven decisions.
• Communicate product vision, strategy, and progress to stakeholders at all levels of the organisation.
• Stay up-to-date with industry trends and best practices to ensure we remain competitive and innovative.
  
  

What we’re looking for:

• Proven experience in product management, with a track record of successfully leading and delivering customer facing products.
• Strong leadership and people management skills, experience managing and developing product managers.
• Passion for technology, and the ability to be a thought leader when working with our Engineering teams
• Excellent communication and interpersonal skills, ability to influence and stakeholders at all levels.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Passion for digital innovation and a deep understanding of retail
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  
  

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a talented and passionate team.
• A dynamic and inclusive work environment that encourages innovation and growth.
• The chance to make a significant impact on the future of the Argos and our customers' shopping experience.
  
  

How to Apply: If you are a strategic thinker with a passion for digital products and a proven track record in product management, we would love to hear from you.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Retail

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