Group Product Manager - Argos Customer Experience

hackajob; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented Group Product Manager to enhance the in-store customer experience. This dynamic role involves leading a team of product managers, executing innovative strategies, and collaborating with cross-functional teams to deliver exceptional digital solutions. The successful candidate will thrive in a fast-paced environment, leveraging their leadership skills and passion for technology to drive impactful changes. Join a forward-thinking organization committed to transforming retail experiences and making a significant impact on customer satisfaction.

Benefits

Competitive salary

Benefits package

Inclusive work environment

Opportunity for growth

Qualifications

• Proven experience in product management with a track record of delivering customer-facing products.
• Strong leadership skills and experience managing product managers.

Responsibilities

• Develop and execute product strategy for in-store customer experience.
• Lead and manage a team of product managers, fostering collaboration.

Skills

Product Management

Leadership

Analytical Skills

Communication

Digital Innovation

Job description

3 days ago Be among the first 25 applicants

hackajob is collaborating with Sainsbury's DTD to connect them with exceptional tech professionals for this role.

Job Title: Group Product Manager - Argos In Store E2E Customer Experience (18-Month Fixed Term)

Location: Flexible (travel required to the London office)

About Us: At Argos, we are dedicated to delivering exceptional digital experiences to our customers. Our in store shopping experiences are a key component of our strategy to enhance drive frequency and help us transform to win. We are looking for a talented Group Product Manager to join our team on an 18-month fixed-term basis to lead and inspire our product management team.

Role Overview: As the Group Product Manager for the end-to-end customer experience in store, you will be responsible for delivering the technology that powers our vision by making the in store customer experience easy for customers, whether they are shopping or collecting with us. You will also line manage a Senior Product Manager, Product Manager and an Associate Product Manager. This role requires a strategic thinker with strong leadership skills and a passion for creating innovative digital solutions.

Please note this is a 18-Month Fixed Term Contract.

Key Responsibilities

• Develop and execute the product strategy for across our in store customer experience, aligning with the company's overall goals and objectives.
• Lead, mentor, and manage a team of product managers, including a Senior Product Manager, Product Manager and an Associate Product Manager, fostering a collaborative and high-performance culture.
• Work closely with cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality product features and enhancements.
• Conduct market research and analyse customer feedback to identify opportunities for product improvements and new features.
• Define and prioritise the product roadmap, ensuring timely delivery of key initiatives.
• Monitor and analyse key performance metrics to measure the success of our experiences and make data-driven decisions.
• Communicate product vision, strategy, and progress to stakeholders at all levels of the organisation.
• Stay up-to-date with industry trends and best practices to ensure we remain competitive and innovative.
  
  

What We’re Looking For

• Proven experience in product management, with a track record of successfully leading and delivering customer facing products.
• Strong leadership and people management skills, experience managing and developing product managers.
• Passion for technology, and the ability to be a thought leader when working with our Engineering teams
• Excellent communication and interpersonal skills, ability to influence and stakeholders at all levels.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Passion for digital innovation and a deep understanding of retail
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a talented and passionate team.
• A dynamic and inclusive work environment that encourages innovation and growth.
• The chance to make a significant impact on the future of the Argos and our customers' shopping experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Software Development

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