Group Operational Support

Caron Group; Swansea; On-site; GBP 30,000 - 42,000; Full time

Job summary

Caron Group is seeking a Group Operational Support to provide flexible, hands-on backing to operations directors, regional managers and multiple care homes across Wales.

The role requires practical care delivery understanding, strong administration, and the ability to move between services to meet operational needs. A Level 4/5 Leadership and Management qualification is part of the development plan.

Qualifications

• Essential requirements include Level 3 QCF/NVQ in Health & Social Care or equivalent.
• Practical experience delivering personal care within health or social care.
• Understanding of care home regulation and compliance in Wales.

Responsibilities

• Provide hands-on operational support to care homes across Wales.
• Support homes with safe, effective and person-centred care and, where necessary, work alongside care teams in the service.
• Assist Home Managers with care documentation, audits, action plans, quality assurance and maintaining regulatory standards.
• Have a good working knowledge of regulatory requirements affecting care homes in Wales, including CIW and related acts.
• Assist homes in preparing for CIW inspections, contract monitoring visits and quality audits.
• Support the administration of homes, including staff files and compliance records.
• Support managers with staffing matters including recruitment, induction, supervision and absence management.
• Provide additional support to homes with operational challenges and implement improvement plans.
• Provide temporary management support or act as senior person within a home during management absence.
• Understand and support commercial performance of each home and resource use.
• Collaborate with the Operations Director and provide progress updates.

Skills

Administrative and IT skills

Communication with staff at all levels

Commercial awareness

Education

Level 3 QCF/NVQ in Health & Social Care

Job description

Group Operational Support

Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and to ensure that privacy, dignity and choice for our residents is at the core of everything we do. We are proud to be a business that has continuously grown over the past twenty four years and we firmly believe our best is still to come.

Our residents and their families are at the heart of everything we do. We strive to provide tailored care to the requirements of each of the individuals residing with us, celebrating their individuality and enhancing their quality of life.

At Caron Group, we believe our people are our most valuable asset and our success is attributed to our inspired and dedicated team members who share our passion for providing exemplary levels of care, embrace our vision and actively work to enable us to realise our ambitions. The group offers a friendly, supportive environment of teamwork, respect and integrity where everyone makes a valued contribution.

We are looking for a Group Operational Support who is practical, adaptable and comfortable getting involved. The successful candidate should be equally confident supporting a care team, reviewing care documentation, helping a manager prepare for an inspection, looking at staffing or occupancy information, or stepping into a home that requires additional management support. They will need to be organised, approachable and able to work independently, while understanding when matters need to be escalated to the Regional Operations Manager or Operations Director.

The Operational Assistant will provide flexible, hands-on support to the Operations Director, Regional Operations Managers and care homes across Wales.

This is a varied role requiring a strong understanding of care delivery, care home administration, regulatory compliance and commercial performance. The postholder will be expected to move between services according to operational need, providing practical support wherever it is most required.

The role is intended to provide development towards future operational management responsibilities, with an expectation that the postholder will work towards a Level 4/5 qualification in Leadership and Management in Health and Social Care. Where required, the Operational Assistant will also provide temporary management cover within a home during periods of management absence, within the scope of their competence and any applicable regulatory requirements.

Please note that the post holder will work on a pan-Wales basis, providing operational support across the group as required.

About the role

Key Responsibilties

• Provide hands-on operational support to care homes across Wales as directed by the Operations Director and Regional Operations Managers.

• Support homes with the delivery of safe, effective and person-centred care and, where necessary, work alongside care teams in the service.

• Support Home Managers with care documentation, audits, action plans, quality assurance and maintaining appropriate regulatory standards.

• Have a good working knowledge of the regulatory requirements affecting care homes in Wales, including CIW requirements and the Regulation and Inspection of Social Care (Wales) Act 2016.

• Assist homes in preparing for and responding to CIW inspections, contract monitoring visits and internal quality audits.

• Support the effective administration of homes, including staff files, compliance records, systems, documentationand other operational processes.

• Support managers with staffing matters including recruitment, induction, supervision, absence management and basic HR processes as appropriate.

• Provide additional support to homes experiencing operational challenges, including helping managers implement and monitor improvement/action plans.

• Provide temporary management support or act as the senior person within a home when required due to management absence.

• Understand and support the commercial performance of each home, including occupancy, staffing levels, agency usage, expenditure and the effective use of resources.

• Work closely with the Operations Director, providing clear updates on progress, concerns and areas requiring further support.

• Promote the Group's policies, values and expected standards across all services.

Essential Requirements

Minimum Level 3 QCF/NVQ in Health & Social Care, or equivalent.

Practical experience of delivering personal care within a health or social care environment.

Experience working within a care home or similar regulated care setting.

Good understanding of care home regulation and compliance in Wales.

Good understanding of care planning, medication, safeguarding, incidents and quality assurance.

Strong administrative and IT skills.

Ability to work confidently with staff at all levels.

Commercial awareness and an understanding of the factors affecting the successful operation of a care home.

Ability and willingness to travel regularly between homes across Wales.

Flexible approach to working hours and locations according to operational need.

Development Requirement

The postholder will be expected to undertake and successfully work towards an appropriate Level 4/5 Leadership and Management qualification in Health and Social Care as part of their development within the role.

About the company

Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and to ensure that privacy, dignity and choice for our residents is at the core of everything we do. We have been operating in the care sector for twenty-four years and specialise in residential, nursing and dementia care for older people.

Required Criteria

• Minimum Level 3 QCF/NVQ in Health & Social Care, or equivalent
• Practical experience of delivering personal care within a health or social care environment
• Strong administrative and IT skills
• Good understanding of care home regulation and compliance in Wales
• Experience working within a care home or similar regulated care setting
• Flexible approach to working hours and locations according to operational need
• Ability and willingness to travel regularly between homes across Wales
• Good understanding of care planning, medication, safeguarding, incidents and quality assurance
• Undertake and succesfully work towards an appropriate Level 4/5 Leadership and Management qualification in Health and Social Care