Group Insurance and Claims Manager

Freightliner Group Ltd; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Freightliner Group Ltd seeks a Group Insurance and Claims Manager to spearhead the insurance program for the UK and Europe. You'll lead the claims management process, negotiate settlements, and build partnerships with legal, financial, and insurance teams, ensuring effective risk mitigation and operational efficiency.

Benefits

Competitive pay

Excellent benefits

Pension scheme

Career development opportunities

Qualifications

• Experience in handling claims types including Freight Liability and Public Liability.
• Clean Full driving License and willingness to travel.
• Experience managing insurance processes effectively.

Responsibilities

• Lead the insurance renewal programme for the Freightliner Group.
• Manage and coach one direct report while handling claims function.
• Collaborate with internal and external stakeholders to optimize claims processes.

Skills

Negotiation

Communication

Legal knowledge in insurance and claims law

Education

Relevant degree in Law or similar field

Tools

Microsoft Office

CS Stars

Job description

Group Insurance and Claims Manager page is loaded

Group Insurance and Claims Manager

Apply locations Birmingham - Shared Services time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 4, 2025 (10 days left to apply) job requisition id ATR-4197

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Purpose of the Role:

As the Group Insurance and Claims Manager at Freightliner Group, you will lead the insurance programme for the UK and Europe covering all insurable risk across our activities to ensure effective and efficient insurance processes. This will include liaising with external suppliers including solicitors, loss adjusters and subject matter experts.

You will spearhead the identification and development of insurance strategies for new business opportunities. Your role involves driving ongoing enhancements to the claims process to optimise efficiency and minimise claims expenses for Freightliner Group.Responsibilities include analysing the financial impact of business risk, and reducing the total cost of risk by mitigating loss and

protecting assets through the management of insurance, loss prevention, contractual risk

transfer and claims management.

Ensuring that the team adeptly handles the claims process, you will keep key stakeholders informed and ensure timely completion of necessary actions, ensuring that all monies due to the company arising from material loss are maximised and recovered without undue delay.

Working closely with our brokers, senior management team, loss adjusters and our insurers, you will ensure that all departments are aware of the insurance implications of their activities.

Main duties and Responsibilities:

• Manage and lead the insurance renewal programme for the Freightliner Group.
• Responsible for managing the insurance claims function for all insurance claims (insured and uninsured) and associated queries
• Managing and coaching one direct report (Claims Adjustor)
• Close liaison with insurers, loss adjusters, solicitors, brokers, claimants and/or their representatives
• Negotiation of the settlement of all the organisation’s claims, across all lines of business
• Maintaining the claims/loss recording system and developing information with reference to business requirements
• Provision of professional advice to senior management and departments of the business on all aspects of insurance practice and law, including preparation of reports and advice notes as required
• Collaborating with Legal and Commercial Bid Management teams to review contracts, provide guidance and offer strategic insurance solutions for new growth opportunities
• Working closely with the HSSE team and Senior Management teams to identify potential claims
• Keep abreast of industry developments alerting management as required
• Partnering with the development of the Safety Function, particularly by promoting awareness of the importance and benefits of working safely
• As required effecting training/briefing sessions for staff and all levels
• Monitor effectiveness of all programs including audit insurers of claims handling
• Provision of monthly and quarterly reports in line with internal audit requirements
• Liaison with internal and external auditors
• Partner and support colleagues with future plans for enterprise risk management

Key Job Requirements:

• Able to communicate effectively in good clear language with Brokers, claimants and their representatives, insurers, loss adjustors and colleagues
• Excellent negotiation and influencing skills with internal and external stakeholders
• Legal knowledge in insurance and claims law
• Experience in handling the following claim types
  • Freight Liability
  • Public Liability
  • Motor
  • Employer’s Liability which will incorporate external visits with Claims inspectors to investigate sites and investigation of incidents.
  • Property (Rolling stock and Static Property)
  • Recovery
• Proficient with Microsoft office
• CS Stars experience a benefit
• Knowledge of relevant Statutory duties
• Clean Full driving License
• Willingness to travel/Overnight stays where required

Behavioural Competencies:

• Delivers goals and objectives with drive, energy and enthusiasm;
• Proactive approach to work and uses own initiative to implement improvements;
• Embraces new challenges, is hands on and gets things done;
• Sets high standards of work for self, and consistently achieves these;
• Listens attentively to others’ perspectives and provides constructive feedback and coaching;
• Exhibits and lives the Group’s core values:

• Respect
• Excellence
• Accountability
• Leading the Way

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

External Stakeholders:

• Bi-weekly meetings with Freightliner brokers
• Pre and post renewal Meetings with brokers and Insurers
• External site meetings with Insurers as required
• Annual review of Claims Allocation and Handling Agreement (CAHA) Registrar
• Bi-annual meetings with Freightliner appointed Insurers and third Party Solicitors
• Frequent liaison with Third Parties both for settlement and recovery
• Risk Management system provider review meetings
• External Audit of Insurers
• Others as required

Internal Stakeholders:

• Monthly Group Finance (inc. Shared Service Centre) reviews
• Quarterly reviews with Finance Directors
• Tracking on behalf of the Continental Europe Management team
• Working closely with the Commercial Management team in claims assistance
• Internal Audit
• Legal
• Any other group as determined by the business

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.

About Us

Freightliner is an established rail freight provider with businesses in the UK and Continental Europe.

Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a fantastic final-salary pension scheme and a rewarding career in an award-winning team.