Claims Operations Manager - UK

Aon; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Aon is seeking a Claims Operations Manager to lead operations in Birmingham, enhancing efficiency and ensuring compliance within a collaborative environment. The role requires strong analytical and interpersonal skills, providing crucial support to business initiatives while fostering stakeholder relationships.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible work arrangements

Qualifications

• Claims Operations Manager experience is essential.
• Excellent analytical, numerical, and information gathering skills needed.
• Understanding of the Insurance Industry is an advantage.

Responsibilities

• Assist in the monthly operational governance process.
• Deliver successful operational and business-related change projects.
• Manage key stakeholders and develop working relationships.

Skills

Analytical skills

Interpersonal skills

Change management

Process re-engineering

Communication

Tools

PowerPoint

Excel

Job description

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Claims Operations Manager - UK, Birmingham

Client: Aon

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e085e1210e29

Job Views: 6

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Claims Operations Manager – UK

Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience including the ability to bring varied data sets to life?

If so, then we'd love to hear from you for this important role that supports a key business area where you will lead operations and enable improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis with the flexibility to work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing output suitable for inclusion.
• Escalation, tracking, and completion of actions raised in audit and assurance work.
• Delivery of successful operational and business-related change projects as needed.
• Working collaboratively with colleagues to deliver company initiatives.
• Assisting with change management and operational improvements.
• Identifying and implementing key change projects that improve operational efficiency or regulatory adherence, including project management and other ad-hoc support as required.
• Working in accordance with the Aon UK Limited Risk Management Framework and compliance with policies, including participation in risk management and mandatory training.
• Managing key stakeholders and developing relationships with business colleagues.

How this opportunity is different

This is an exciting opportunity to work in a market that is serving our clients and collaborating within the Aon business. You will be working with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic teammate
• Excellent analytical, numerical, and information gathering skills
• Strong interpersonal skills – able to communicate well across organizational levels, including well-developed influencing skills
• Understanding of the Insurance Industry, particularly claims, would be an advantage
• Strong track record in change management and operational improvement or process re-engineering
• Flexibility of thought to adjust plans as performance dictates
• Proficient PowerPoint, Excel, and data configuration skills with the ability to utilize data to support recommendations and inspire change

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year to focus on self-care. We offer various working style solutions, embracing flexible work arrangements—what we call Smart Working!