Claims Operations Manager - UK

Aon; Leicester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Aon seeks a Claims Operations Manager in Leicester to support a key business area within its UK Claims team. The role requires strong analytical and change management skills, with the responsibility to manage governance processes and collaborate with senior leadership on operational improvements.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working styles

Qualifications

• Strong track record in change management and operational improvement.
• Understanding of the insurance industry, particularly claims, is advantageous.
• Enthusiastic teammate with excellent analytical and information-gathering skills.

Responsibilities

• Assist in the monthly operational governance process.
• Manage key stakeholders and develop relationships with business colleagues.
• Identify and implement key change projects to improve operational efficiency.

Skills

Analytical skills

Interpersonal skills

Influencing abilities

Change management

Operational improvement

Flexibility

Proficient in PowerPoint

Proficient in Excel

Data configuration

Job description

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Claims Operations Manager - UK, Leicester

Client: Aon

Location: Leicester, UK

Job Category: Other

EU work permit required: Yes

Job Reference: 89717523c9a8

Job Views: 3

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Claims Operations Manager – UK

Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience including the ability to bring varied data sets to life?

If so, then we'd love to hear from you for this important role that supports a key business area, leading operations and enabling improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis, with the flexibility to work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, passionate about helping colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing output for inclusion.
• Escalation, tracking, and completion of actions raised in audit and assurance work.
• Delivery of successful operational and business-related change projects as needed.
• Collaborating with colleagues to deliver company initiatives.
• Assisting with change management and operational improvements.
• Identifying and implementing key change projects to improve operational efficiency or regulatory adherence, including project management and ad-hoc support.
• Working in accordance with the Aon UK Limited Risk Management Framework and compliance policies, including risk management and mandatory training.
• Managing key stakeholders and developing relationships with business colleagues.

How this opportunity is different

This is an exciting opportunity to work in a market serving our clients and collaborating within Aon. You will work with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic teammate
• Excellent analytical, numerical, and information gathering skills
• Strong interpersonal skills, including well-developed influencing abilities
• Understanding of the insurance industry, particularly claims (advantageous)
• Strong track record in change management and operational improvement or process re-engineering
• Flexibility of thought to adapt plans as needed
• Proficient in PowerPoint, Excel, and data configuration, with the ability to support recommendations and inspire change

How we support our colleagues

We offer a comprehensive benefits package, encourage a diverse workforce, and promote an inclusive environment supporting wellbeing and work/life balance. We provide two 'Global Wellbeing Days' annually and support flexible working styles, which we call Smart Working.