Group Head of Digital Experience & Customer Service

Lincolnshire Community and Hospitals NHS Group; Lincoln; On-site; GBP 100,000 - 125,000; Full time

Job summary

The Group Head of Digital Customer Experience is a newly created Group‑wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across Lincolnshire NHS provider organisations, including primary care (c. 25,000 services users).

The postholder will lead, manage and develop the Digital Customer Experience function, encompassing 1st and 2nd line support, requesting and ITIL‑aligned Service Management functions, with accountability for service performance

Job description

The Group Head of Digital Customer Experience is a newly created Group‑wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across Lincolnshire NHS provider organisations, including primary care (c. 25,000 services users).

The postholder will lead, manage and develop the Digital Customer Experience function, encompassing 1st and 2nd line support, requesting and ITIL‑aligned Service Management functions, with accountability for service performance