Ground Transport Services Agent - Talent Pool

British Airways; England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares for family

Job summary

British Airways is inviting applicants for a GroundTransport Service Agent to safely transport passengers and colleagues and maintain high service standards. The role is full-time with a 37.5-hour week and a rotating 7 days on / 3 days off and 7 days on / 4 days off pattern at Heathrow.

A PCV Cat D license with 2 years driving and no points is required. You will perform pre-trip inspections, assist with luggage, and represent BA professionally while complying with safety regulations and company

Qualifications

• PCV DVLA Cat D license with 2 years driving experience and no penalty points.
• Ability to acquire and retain an airside ID.
• Excellent interpersonal and communication skills.
• Willingness to work outdoor shifts in varying weather conditions.

Responsibilities

• Safely transport passengers and colleagues using our fleet of vehicles.
• Maintain the highest standards of customer service throughout each journey.
• Ensure compliance with all safety regulations and company protocols.
• Professionally represent British Airways in all interactions.
• Manage time-sensitive transportation schedules with precision and care.
• Perform pre-trip vehicle inspections and report any maintenance issues.
• Assist passengers with luggage and provide supportive, friendly service.

Skills

Interpersonal communication

Outdoor shift resilience

Safety focus

Flexible shifts

Job description

As the nation’s flag carrier, we takegreat pridein connecting Britain with the world and the world with Britain.

It’ssomethingwe’vebeen doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one.It’sthe spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We knowgreat thingscan happen whenyou’reinspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Talent Pool:

Our most recent role: GroundTransport Services Agent campaign has now closed due to the fantastic response we received. However, we don’t want those who missed the deadline to missout. This vacancy is not for immediate recruitment, but rather a talent pool – designed for candidates who would like to be considered for future opportunities.

This means for you:

• By applying, you’re registering your interest in joining our team when new opportunities become available.

• Your application will be held in our talent pool and reviewed when opportunities arise.

• We’ll contact you directly if you are selected to progress at that stage.

The role: GroundTransport Services Agent

Are you passionate about providing excellent customer service? As a member of the GroundTransport Team, you will be responsible for safely transporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who are customer orientated,safetyfocused and committed to the highest standards to join our team.

We have a number of opportunities to join the GroundTransport Service Team as a GroundTransport Service Agent (GTS) – Ground Operations Agent Level. The GroundTransport Service Agent role is vital to our Heathrow Operations Team.

If you are ready to take your career to new heights and become an essential part of British Airways' ground operations, we want to hear from you!

*Please note to be eligible for this opportunity you must hold a current Passenger Carrying Vehicles (PCV) DVLA Cat D license with zero points and if successful you will be required to conduct a practical driving assessment*

Appointment to this role is subject to the successful completion of a Drug & Alcohol test, in line with company policy, which will be required after the first stage of the recruitment process

Also, please note that this role isfull‑time with a 37.5 working hours a week and a shift pattern, following a 7 days on / 3 days off and 7 days on / 4 days off; this role is not approved for an international assignment.

What you’ll do:

• Safely transport passengers and colleagues using our fleet of vehicles

• Maintain the highest standards of customer service throughout each journey

• Ensure compliance with all safety regulations and company protocols

• Professionally represent British Airways in all interactions

• Manage time-sensitive transportation schedules with precision and care

• Perform pre-trip vehicle inspections and report any maintenance issues

• Assist passengers with luggage and provide supportive, friendly service

What you’ll bring to British Airways:

• Unrestricted right to live and work in the UK

• Ability to acquire and retain an airside ID

Your experience:

• Excellent interpersonal and communication skills

• Proven resilience to handle outdoor shift work in varying weather conditions

• Strong commitment to safety and customer satisfaction

• Ability to work flexible shifts, including early mornings, late evenings, and weekends

Please note to be eligible for this opportunity you MUST have the following:

• A current Passenger Carrying Vehicles (PCV) DVLA Cat D license with 2 years driving experience with no penalty points
• Manual and automatic driving license

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognize that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.