Baggage Coordinator (Part-Time)

British Airways PLC; Greater London; On-site; GBP 15,000 - 23,000; Part time

Benefits offered by this job

Staff travel benefits

Discounted Hotline airfares for you &/

Airline staff benefits

Job summary

British Airways plc is seeking a part-time Baggage Coordinator based in the Baggage Control Room at Terminal 5. You will link operational teams with Heathrow baggage systems, working with external stakeholders to protect the operating plan and performance.

The role requires strong IT literacy, excellent communication, and the ability to work under pressure in a dynamic environment. Experience in baggage operations and control rooms is essential.

Qualifications

• Experience in Baggage operations and system command and control processes is essential.
• Experience in managing BAU and disruption events.
• Experience in working within a multi-user control room environment.
• Experience of BA Baggage operation at LHR or similar is desirable.

Responsibilities

• Identify and mitigate operational baggage issues while balancing performance and revenue.
• Identify groups at risk of misconnecting; coordinate with teams to protect performance.
• Monitor arrivals schedules, identify delays, and liaise with line areas to prioritise resources for aircraft turns.

Skills

IT literacy

Communication

Relationship-building

Pressure management

Tools

Baggage systems

Job description

A career without limits

We know that every British Airways colleague is on their own, original journey.

That's why we believe in putting our people in control of their careers, encouraging all those who work for us to view and apply for internal job opportunities right across our airline.

Perhaps you're ready to move upwards and take on a new challenge within your business area. Or maybe you're inspired to move to a different department and broaden your experience.

Whichever direction you're headed next, we want you to be able to progress in a way that feels right for you, with the support of your manager.

British Airways never stands still, and we don't expect our people to either.

The role: Baggage Coordinator

The advertised role is part-time only

Located in the Baggage Control Room (BCCR) at Terminal 5, you'll be representing British Airways' Ground Operations department in a multi-user control room environment. Maintaining the link between our operational teams and Heathrow's baggage systems operation, working collaboratively with external stakeholders such as Heathrow Airport LTD and Vanderlande to identify potential issues and develop practical solutions to protect our operating plan and sustain performance.

What you'll do:

• Identify & mitigate operational baggage issues whilst working collaboratively with the ops teams to balance performance and revenue.
• Identify large groups of customers at risk of misconnecting; work collaboratively with all areas to protect performance and revenue.
• Monitor the arrivals schedule, identify delays and short connects, and liaise with line areas to prioritise resources to manage the aircraft turn.

What you'll bring to British Airways:

• Excellent IT literacy, compiled with exceptional communication and relationship-building expertise.
• Ability to work under pressure within a dynamic operational environment is also critical.

Your experience:

• Experience in Baggage operations and system command and control processes is essential.
• Experience in managing BAU and disruption events.
• Experience in working within a multi-user control room environment.
• Experience of BA Baggage operation at LHR or similar is desirable.
• Possess a proactive and positive attitude taking ownership of any issues to deliver a resolution.
• Inquisitive nature, wanting to interrogate data and develop solutions to improve performance.
• Strong understanding of airport systems.
• Ability to hold an airside pass.
• Full UK driver's manual license is valid for more than 06 months with a maximum of 03 points (or equivalent) to enable an airside driving permit.
• Willing and able to work shifts covering 7 days a week, 365 days a year.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

NB: We reserve the right to close this vacancy before the advertised closing date in the event of a high volume of applications or a change in business priorities.