Ground Floor Guest Services Host – Permanent Contract

Whitbread; Poole; On-site; GBP 27,552,000 - 28,241,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Discounts on Premier Inn rooms

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Whitbread's Premier Inn at Poole Centre (Holes Bay) is hiring a Ground Floor Team Member to welcome guests, help them check in, and assist with breakfast or dinner. The role involves varied shifts and a friendly, proactive approach to guest service.

You’ll have 30 guaranteed hours per week, a permanent contract, and pay up to £13.06 per hour. No hotel experience is required as full training is provided, with opportunities to grow within the company.

Qualifications

• Friendly and helpful demeanour with guests.
• Ability to stay calm and handle busy periods.
• No hotel experience required; training provided.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep reception, restaurant and public areas looking their best
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Whitbread's Premier Inn at Poole Centre (Holes Bay) is hiring a Ground Floor Team Member to welcome guests, help them check in, and assist with breakfast or dinner. The role involves varied shifts and a friendly, proactive approach to guest service.

You’ll have 30 guaranteed hours per week, a permanent contract, and pay up to £13.06 per hour. No hotel experience is required as full training is provided, with opportunities to grow within the company.