Grievance Manager

SOUTH WALES POLICE; Bridgend; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Local Government Pension

Flexible working

Paid annual leave

Family friendly policies

Job summary

South Wales Police is seeking a Grievance Manager to join the HR Operational Team – Case Management. You will investigate staff grievances, plan investigations, and prepare detailed reports with findings and recommendations.

You will advise senior managers on the Grievance Procedure, ensure compliant handling of sensitive matters, and liaise with Joint Legal Services on employment legislation and ACAS guidance.

Qualifications

• Experience advising Senior Managers on Grievance Policy and procedures.
• Strong understanding of ACAS Code of Practice on discipline and grievances.
• Proven interviewing, report writing and analytical abilities.
• Sound understanding of employment legislation and force policies.

Responsibilities

• Investigate grievances as directed, in line with policy.
• Plan and conduct investigations, including interviews and evidence gathering.
• Advise Senior Managers on the Grievance Procedure.
• Prepare detailed investigation reports with findings and recommendations.
• Liaise with Joint Legal Services to ensure compliance with legislation and ACAS Code.

Skills

Advising Senior Managers

Emotional intelligence

Interpersonal skills

Investigating grievances

Report writing

Analytical skills

Effective communication

Employment law knowledge

Change management

ACAS Code knowledge

Education

HR experience

Job description

Level of Welsh language ability required? 2

Shortlisting Date 23 November 2026

Interview Date 1 December 2026

Closing Date 19/11/2026, 15:00

Job Advert Description Would you like a career like no other? If so… JoinUs

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Grievance Manager in our HR Operational Team – Case Management. Could you be who we are looking for?

About the team/Department you will be joining:

Working within the Case Management Team in the HR Department you will be responsible for the investigation, resolution and documentation of grievances raised by members of staff in accordance with ACAS Code of Practice on Discipline and Grievance procedures.

You will be expected to address internal workplace complaints in a proportionate confidential and timely manner, promoting a sense of organisational justice as well as individual and organisational learning here at South Wales Police.

About the role and your key responsibilities :

• Investigate complaints as directed by the Assistant Director of HR and Grievances in line with the South Wales Police Grievance Policy.

• Plan and conduct grievance investigations, including interviews and evidence gathering.

• Advise Senior Managers on the Grievance Procedure

• Prepare detailed investigation reports with findings and recommendations

• Liaise with Joint Legal Services when necessary, ensuring compliance with Employment legislation and ACAS Code of Practice on Discipline and Grievance Procedures

What skills and experience do we need you to bring to the role:

• You must be able to advise Senior Managers, on all stages of the Grievance Policy.

• You must have high emotional intelligence and be able effectively to handle sensitive situations.

• You must have experience of advising, negotiating and influencing.

• You must have proven interpersonal and persuasive skills.

• You must have experience in investigating and resolving complex and contentious complaints.

• You must have proven interviewing, report writing and analytical skills.

• You must be able to communicate and present information effectively to a wide range of people, utilising core communication skills.

• You must have a good knowledge and understanding of ACAS Code of Practice on Discipline and Grievance Procedures and Force policies and procedures.

• You must demonstrate sufficient HR experience to deliver a professional

HR service particularly in the areas of discipline, conflict resolution, attendance management, recruitment and selection and policy creation.

• You must demonstrate a sound understanding of employment legislation.

• You must have experience of change management.

Please see the role profile for additional information.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.

If you would like any more information about the role, please contact Marcia Gittens via [e-mail] .

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect.

South Wales Police Welcomes applicants from underrepresented groups.

We embrace diversity and welcome applications from everyone.