Greggs Duty Manager

Af Blakemore & Son Ltd; Gravesend; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Holiday leave

Staff discount

Early pay access

Pension scheme

Life insurance

Wellbeing support

Training & development

Cycle to work

Long service awards

Job summary

Af Blakemore & Son Ltd is seeking a Duty Manager for the Greggs in SPAR Tollgate. The role covers all operational hours, supporting the Store Manager and leading a team to deliver excellent customer service and drive store profitability through key initiatives.

Experience in food retail management is desirable, with a focus on supervising staff, maintaining standards, and ensuring safety and compliance within a fast-paced environment.

Qualifications

• Management experience is desirable
• Previous experience with Greggs preferred
• Strong customer service mindset
• Able to plan, organise and prioritise
• Excellent communication and decision-making abilities
• Team leadership and coaching skills
• Enthusiastic, flexible and proactive

Responsibilities

• Support the Store Manager to run a safe, high-performing store and manage the Greggs department
• Assist in delivering store operations, objectives and KPIs
• Coach and develop colleagues to build a motivated team
• Handle performance and absence management as appropriate
• Oversee opening/closing, safety and till cash security during shifts
• Conduct cash reconciliations, voids and refunds
• Lead by example to deliver exceptional customer experiences
• Engage with local community and promote the store
• Adhere to company policies and processes

Job description

Duty Manager (Greggs in SPAR), Tollgate

up to £13.75 p/h (depending on age).

Various shifts.

Management experience is desirable.

We have an exciting opportunity at our Tollgate store for a Duty Manager (Greggs at SPAR) to work in our fresh food operation, As a member of the ‘Duty Manager’ team, effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Tasks/Responsibilities:

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the Greggs department
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies and procedures and processes

Skills / Abilities / Knowledge / Experience

• Previous experience of working for Greggs preferred
• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

What's in it for you?

Excellent benefits package including:

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support - access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

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