Greggs Duty Manager

Blakemore Trade Partners; Gravesend; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Staff discount

Company pension

Life insurance

Cycle to work

Long service awards

Tea & coffee

Job summary

A.F. Blakemore & Son Ltd is seeking a Duty Manager for the Tollgate SPAR store to support the Store Manager in leading a team and delivering excellent customer service during all operating hours.

You will help drive store performance, supervise colleagues, and uphold safety, cash and stock controls while promoting a positive, engaging work environment in a fast-paced convenience setting.

Qualifications

• Previous experience of working for Greggs preferred.
• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and apply learning to improve own performance.

Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the Greggs department.
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s.
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
• Carrying out performance management/absence management as appropriate.
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues.
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
• Adhering to all company policies and procedures and processes.

Skills

Greggs experience

People management

Customer service

Planning & organising

Communication

Decision making

Team leadership

Enthusiastic attitude

Job description

We have an exciting opportunity at our Tollgatestore for a Duty Manager(Greggs at SPAR) to work in our fresh food operation,As a member of the ‘Duty Manager’ team, effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Tasks/Responsibilities:

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the Greggs department
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies and procedures and processes

Skills / Abilities / Knowledge / Experience

• Previous experience of working for Greggs preferred
• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

What's in it for you?

Excellent benefits package including:

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

Download Job Description for more information.

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family‑run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail - SPAR Store Management (inc Foodservice)

Contract type

Permanent

Hours

Min 40 hrs p/w (possibly more hours when store needs)

up to £13.75 p/h (depending on age)

Company Sick Pay, Additional Holidays, Company Pension Scheme, Life Cover, Staff Discount, Long Service Awards, Cycle to Work Scheme, Employee Volunteering opportunities

Closing date for applications

26th November, 2026

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