Graduate UX Researcher

Wise; London Borough of Hackney; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

New hire stock grant

Annual stock grant

Fun offices with social activities

Job summary

Wise is seeking a Graduate UX Researcher in London to join our design team. You’ll be mentored by senior researchers and work across product teams to shape useful and usable customer experiences.

The 22-month programme starts with 10 months in a product team, followed by a second placement, then a permanent role in the Regional Squad. You’ll learn to connect insights with data and adapt in a fast-paced global environment.

Qualifications

• Graduating in 2027 or graduated in 2026 with a Bachelor's or Master's degree.
• Available to start full-time in September 2027.
• Naturally curious about people and ready to question assumptions.
• Interested in a career in User/Design Research.
• Good understanding of qualitative and quantitative methods and applying them commercially.
• Accountable for research projects from start to finish and able to explain methods and data analysis.
• Able to rationalise decisions to team members and discuss insights clearly.
• Hoping to join as a social researcher eager to work at pace on impactful projects.

Responsibilities

• Mentored by UX Researchers and collaborate with cross-functional teams on projects.
• Spend 10 months in a product team shaping customer experiences, then rotate for 12 months.
• Develop empathy for customers and translate insights into better decisions.
• Build a bridge between research findings and customer behaviour data.
• Work with flexibility and contribute to a global, inclusive environment.

Skills

Empathy

Qualitative research

Quantitative research

Communication

Curiosity

Education

Bachelor's or Master's in a related field

Job description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

We’re looking for a Graduate UX Researcher to join our multidisciplinary Design team in London. Your time will be spent working and learning in product teams, where you’ll shape useful, usable, and memorable customer experiences.You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.

Your mission:

You’ll be mentored by several UX Researchers at Wise, collaborating with other Wisers and fellow grads on cross-functional projects. We plan our focus areas every quarter, and your mission will be mapped out with your lead. You’ll have plenty of room to grow and help to define your scope.

You will spend the first 10 months working in a product team, where you’ll shape useful, usable, and memorable customer experiences. You will then rotate into a second 12 month placement with a different team and add breadth and depth to the skills you developed in your first placement. At the end of the 22 month grad programme you will settle into your permanent role in the Regional Squad.

You’ll focus on building empathy for our customers, developing a deep understanding of their needs and helping your teams use those insights to make better decisions.

You’ll be honing and flexing your quantitative and qualitative research craft skills while working closely with others to deliver measurable, lasting impact.

You will have flexibility in how and where you work . We understand everyone needs a little something different - so we’ll do our best to make it happen, but we recommend coming to the office as much as possible in your first months.

You’ll learn to connect research insights with customer behaviour data and analytics to build a more complete understanding of customer needs.

Qualifications

What does it take? These things are a must:

You are graduating in 2027 or you’ve graduated in 2026 with a Bachelors or Masters degree.

You are able to start work in a full-time role in September 2027

You’re naturally curious about people and ready to question assumptions about people

You’re interested in building a career in User/Design Research

You have a good understanding of different qualitative and quantitative research methods and are interested in applying them in a commercial setting

You’ve been accountable during your studies for all or a part of a project from start to finish, and are able to talk about how you planned the research, picked your methodology, and your approach to data analysis

You’re able to clearly rationalise your decisions to other team members

You’re confident talking about key insights, learnings, and, if applicable, the impact of your work

We don’t expect you will have a portfolio of UX projects you have worked on, we’re hoping to hear from great social researchers who want to work at pace on impactful projects, without the constraints of academia.

And these would be great, but aren’t essential:

Understanding of how to design responsive web experiences.

You’re curious about learning from user testing and iterating on your work.

You have knowledge or experience of creating production ready deliverables

Additional Information

What you get back:

Have a real impact. Solve real customer problems

Lots of team activities

Salary of £40,000 plus a $9,600 new hire stock grant and then $4,800 annualised stock grant

Fun offices with social activities

Be part of a global team with a global mindset

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .

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