Graduate Trainee Claims Technician

Pro Insurance; Glasgow, Liverpool, Horsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking Graduate Trainee Claims Technicians to join their Legacy Claims Team. This dynamic role involves processing EL/PL claims, providing technical advice, and developing strong business relationships. With a hybrid working model, you'll enjoy the flexibility of working from home while also engaging with colleagues in the Glasgow office. Full training will be provided, making this an excellent opportunity for those looking to start their career in insurance claims. If you have strong communication skills and a passion for client relationships, this role could be the perfect fit for you.

Qualifications

• Technical background in EL/PL claims is preferable; full training provided.
• Experience in other claims is a distinct advantage.
• Excellent communication and relationship management skills.

Responsibilities

• Handle a caseload of EL/PL disease and illness claims under supervision.
• Liaise with solicitors and brokers while managing diaries and post.
• Support team achievements and strengthen client relationships.

Skills

Technical background in EL/PL claims

Claims handling experience

Policy interpretation skills

Effective communication skills

Stakeholder relationship management

Knowledge of fraud and legislation

Adaptability to change

Relationship-building skills

Job description

Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technicians to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Horsham office on a weekly basis, and other offices as required.

Purpose of Role

Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload of EL/PL disease and illness claims under supervision, including, but not limited to, the following:

• NIHL
• HAVs
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintaining accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively supporting the team in their achievements and overall business objectives
• Providing technical advice and guidance to external clients
• Overseeing PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contributing to projects relevant to the sub-vertical
• Strengthening client relationships
• Representing Pro in a professional manner to both peers and potential marketplace acquaintances

Knowledge and Skills

• Technical background relating to EL/PL claims is preferable, but not essential. Full training will be provided for the successful candidate.
• Experience in other claims is a distinct advantage.
• Excellent policy interpretation skills.
• Ability to work to strict deadlines.
• Ability to manage competing commitments.
• Effective communication skills and key stakeholder relationship management skills.
• Knowledge of claims handling, fraud, and impacting legislation.
• Adaptability to change.
• Claims Handling Authority/Licence appropriate to the work type.
• Strong relationship-building skills and a professional and approachable manner.

By submitting your personal data to Pro Insurance and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads, and implement controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham, and central London. We are also a global company with offices in the United States, Cologne, Unna (Germany), and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.