Graduate Shift Manager

Amazon; Sheffield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Area/Shift Manager to lead a diverse team in a dynamic operational environment. This hands-on role offers the opportunity to drive productivity and implement safety standards while navigating the complexities of logistics. You will analyze performance metrics, suggest process improvements, and collaborate with various stakeholders to ensure operational excellence. If you thrive in fast-paced settings and are passionate about delivering exceptional customer experiences, this position is perfect for you. Join a forward-thinking company that values diversity and innovation in the workplace.

Qualifications

• University degree (Bachelor's or Master's) completed before start date.
• Fluent in Italian and English, willing to work shifts.

Responsibilities

• Promote safety and wellbeing while managing a diverse team.
• Analyze performance and implement process improvements.
• Collaborate with managers to standardize shift processes.

Skills

Team Leadership

Safety Standards

Data Analysis

Process Improvement

Communication

Logistics Experience

Education

Bachelor's Degree

Master's Degree

Tools

MS Office Suite

Job description

Job ID: 2948633 | Amazon Italia Transport Srl

****Please note that this position could be based in any Amazon Operations centre across Italy, with most of the roles based in the Northern regions of the country, depending on availability and business needs. Please not that the role is an on-site one. Relocation support will be provided as needed.****

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities
- Promote a culture of safety and wellbeing
- Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Analyze performance and suggest process improvements to optimize work and improve customer service
- Collaborate with other managers to standardize shift processes

A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

- University degree (Bachelor's or Master's degree), completed before start date
- You are willing to work in non-traditional shift pattern which may include nights and weekends.
- You speak fluent Italian and English.

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience in a logistical working environment
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.