Graduate Ops & CX Innovator

BRIGHTERBOX; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

BRIGHTERBOX is seeking ambitious graduates to join its Operations team in the UK. You’ll gain exposure to almost every part of the business, working alongside experienced colleagues who will give you genuine responsibility from an early stage.

You’ll start in Customer Experience, learning how the business works from the ground up and speaking to customers and suppliers daily. Thereafter you’ll move into broader operations, taking ownership of projects as the business grows.

Qualifications

• Genuine interest in how businesses operate.
• Friendly, empathetic and customer focused.
• Curious and always looking for better ways of doing things.
• Organised with excellent attention to detail.
• Comfortable managing multiple priorities.
• Strong written and verbal communication.
• Excited by technology and AI applications in business.
• Looking for a long-term career in business operations.

Responsibilities

• Spend initial months in the Customer Experience team learning how the business works from the ground up.
• Move into broader operations, taking ownership of projects across the business.
• Improve customer and supplier journeys and identify opportunities for process improvements.
• Analyse operational data to spot trends and inform decisions.
• Support onboarding and retention initiatives as the business grows.
• Take ownership of new operational projects and drive them forward.

Skills

Customer focus

Communication

Organised / detail oriented

Multitasking

Problem solving

AI curiosity

Team collaboration

Long-term career in ops

Tools

AI awareness

Job description

BRIGHTERBOX is seeking ambitious graduates to join its Operations team in the UK. You’ll gain exposure to almost every part of the business, working alongside experienced colleagues who will give you genuine responsibility from an early stage.

You’ll start in Customer Experience, learning how the business works from the ground up and speaking to customers and suppliers daily. Thereafter you’ll move into broader operations, taking ownership of projects as the business grows.