Customer Operations Leader — Hybrid, Growth & Impact

Smartbox Assistive Technology; England; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Wellbeing support

Growth opportunities

Job summary

Smartbox Assistive Technology is seeking an experienced operational leader to unite people, processes and systems to create an exceptional customer experience. You will manage the journey from enquiry and quotation through to fulfilment and delivery, leading a diverse team across customer service, order management, planning and operational support.

You’ll partner with Sales, Finance and Operations to remove barriers, improve visibility and implement scalable ways of working that support growth,

Qualifications

• Proven leadership experience within customer operations, supply chain, logistics or operational management.
• Strong understanding of customer order fulfilment and operational processes.
• Experience using ERP systems to support operational performance and efficiency.

Responsibilities

• Oversee end-to-end customer operations journey from enquiry to delivery.
• Ensure orders are managed efficiently with timely communication.
• Lead, coach and develop teams across customer service, order management and planning.
• Identify opportunities to simplify processes and improve visibility.
• Collaborate with Sales, Finance and Operations to align resources with demand.

Skills

Leadership experience

Customer operations

Supply chain understanding

Stakeholder management

Analytical mindset

Job description

Smartbox Assistive Technology is seeking an experienced operational leader to unite people, processes and systems to create an exceptional customer experience. You will manage the journey from enquiry and quotation through to fulfilment and delivery, leading a diverse team across customer service, order management, planning and operational support.

You’ll partner with Sales, Finance and Operations to remove barriers, improve visibility and implement scalable ways of working that support growth,