Graduate Legal Consultant

1PGR; Taunton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic VC-backed legal firm as a Graduate Legal Consultant in Taunton. You'll help clients access the best legal advice, leveraging your customer service and problem-solving skills. This full-time role offers an opportunity for growth in a fast-paced environment focused on client satisfaction.

Qualifications

• Recent graduate with a degree, ideally in law but open to other disciplines.
• Previous experience in customer service or sales is beneficial.
• Capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Field leads over telephone, email, or live chat from clients seeking legal advice.
• Log each lead in CRM and triage based on service viability.
• Collaborate with internal and external stakeholders to achieve growth objectives.

Skills

Communication

Attention to detail

Problem-solving

Customer service

Team player

IT skills

Education

Graduate degree (2.1 or above)

Tools

Microsoft Office

Job description

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Job Type – Permanent, Client Services, Customer Service, Sales, Legal, Graduate, Consultant

Start Date – ASAP

Amazing opportunity to join a dynamic team based in Taunton (Somerset) and seeking motivated individuals to help support clients and matching them with the right legal experts.

The Company

VC backed, tech enabled legal firm that is currently undergoing a rapid period of growth as they seek to disrupt the legal market. Their goal is to help provide direct access to the best legal advice in a fast and cost-effective way. As part of their rapid growth they are seeking ambitious individuals with an interest in law and the legal sector, and enjoy solving problems and dealing with customers.

The Role and Responsibilities of the Graduate Legal Consultant:

You will be fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation. Your job will be to gain an understanding of their needs and to quickly match them with the appropriate legal professional, and where possible convert the lead to a successful introduction.

A s a Graduate Legal Consultant you will:

Log each lead in the CRM

Triaging leads to gauge viability based on their core services and either:

- accepting the lead, recording details (e.g., area of law and instruction-type) in the bespoke case management system, confirming availability of suitable professional and progressing to quote and, hopefully, conversion

- disqualifying the lead in CRM and signposting to other more appropriate services

Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion

Collaborating with both internal (e.g., marketing, technology) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking

Skills and knowledge required for the Graduate Legal Consultant role:

A graduate with a 2.1 or above. Suitable for a law graduate but also graduates from other disciplines who has an interest in the law, sales and customer service.

Ideally experience of working in a fast-paced consumer-facing team

Strong verbal and written communication skills

High level of attention to detail and commitment to quality

Ability to prioritize, plan and organize workloads in a busy working environment

Creative and innovative problem-solving

Excellent interpersonal skills and team-player mentality

Professional, empathetic and patient telephone manner

Competent IT skills (primarily Microsoft Office)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Legal

• Industries

  Law Practice

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