Graduate Entry-Level: Support Analyst

JR United Kingdom; Gloucester; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A leading company in the technology sector is looking for a Support Analyst to join their growing team. This role offers the chance to troubleshoot issues in a dynamic SaaS environment and provides pathways to career advancement. Ideal for analytical graduates passionate about customer service and technology, this position includes comprehensive training and mentoring.

Benefits

Comprehensive initial training

Industry-recognised certifications

Clear career progression

Qualifications

• Degree holder (2:1 or above) in an analytical field.
• Strong A-Level results.
• Excellent problem-solving and communication skills.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Provide advice on optimising system functionalities for users.
• Help customers configure the system to meet their specific business needs.

Skills

Problem-solving

Communication

Teamwork

Education

Degree in an analytical field (e.g., Maths, Economics)

Strong A-Level results

Job description

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Graduate Entry-Level: Support Analyst, Gloucester

Client: WeAreAspire

Location: Gloucester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team!

What You'll Do:

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance
• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth:

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications
• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!

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We Are Aspire Ltd is a Disability Confident Certified employer