Graduate Entry-Level: Support Analyst

JR United Kingdom; Chesterfield; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

We Are Aspire is seeking a Support Analyst to join their team in Birmingham. This hybrid role involves troubleshooting, customer support, and collaborating with teams to enhance system performance. The position offers comprehensive training and growth opportunities, fostering career development in the technology sector.

Benefits

Comprehensive training and mentoring

Opportunities for industry-recognised certifications

Clear career progression with performance reviews

Qualifications

• Degree with a 2:1 or above in a relevant analytical field.
• Strong A-Level results.
• Ability to quickly learn and apply new technological concepts.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Advise on system optimisation for users.
• Collaborate with internal teams to test and improve system performance.

Skills

Problem-solving

Communication

Team-oriented

Education

Degree in an analytical field (e.g., Maths, Economics)

Job description

Support Analyst Position at We Are Aspire

Location:

Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

Salary:

£28,500, rising to £30,500 after training period

Job Description:

Join our growing team as a Support Analyst! If you are interested in solving technical problems within SaaS and insurance sectors, this is an exciting opportunity for you.

Responsibilities:

• Troubleshoot and resolve customer queries and technical issues
• Advise on system optimisation for users
• Assist customers in configuring the system to their needs
• Build and maintain professional relationships through ongoing support
• Collaborate with internal teams to test and improve system performance
• Participate in structured career development with feedback and clear targets
• Potential growth into Senior or Lead Analyst roles
• Mentor and guide colleagues early in their careers

Candidate Requirements:

• Degree in an analytical field (e.g., Maths, Economics) with a 2:1 or above
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new technological concepts
• Team-oriented with a passion for high-quality service

Training & Growth Opportunities:

• Comprehensive initial training and mentoring
• Opportunities for industry-recognised certifications
• Work with a motivated team
• Clear career progression with performance reviews

If you're ready to grow and make a difference, apply now to start your journey!

#SupportAnalyst #CareerOpportunity #SaaS #Technology #SoftwareIndustry #BirminghamJobs #GraduateJobs #CareerGrowth #HybridRole #Hiring #NewJob

We Are Aspire Ltd is a Disability Confident Committed employer.