Graduate Entry-Level: Support Analyst

JR United Kingdom; Leicester; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Join a leading company as a Support Analyst to tackle technical challenges in SaaS and insurance. This hybrid role offers clear career progression opportunities and thorough training for new graduates seeking to make an impact in technology. Apply now to start your journey!

Benefits

Comprehensive initial training

Ongoing opportunities for certifications

Career progression with performance reviews

Qualifications

• Degree holder (2:1 or above) in an analytical field.
• Strong A-Level results.
• Excellent problem-solving and communication skills.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Help customers configure systems to meet business needs.
• Work with teams to test and enhance system performance.

Skills

Problem-Solving

Communication

Teamwork

Education

Degree in an analytical field (e.g., Maths, Economics)

Strong A-Level results

Job description

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team!

What You'll Do:

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance
• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth:

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications
• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!

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We Are Aspire Ltd are a Disability Confident Committed employer