Graduate Entry-Level: Support Analyst

JR United Kingdom; Derby; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Une entreprise dynamique à Birmingham recherche un Support Analyst. Dans ce rôle, vous résoudrez des problèmes techniques, optimiserez les systèmes pour les clients et bénéficierez d'un parcours professionnel structuré. Vous aurez l'occasion d'évoluer vers des postes de Senior Analyst et de mentorat. Un diplôme dans un domaine analytique et des compétences en communication sont essentiels.

Benefits

Formation complète et mentorat

Certifications reconnues par l'industrie

Possibilités de progression de carrière

Qualifications

• Titulaire d'un diplôme de 2:1 ou plus dans un domaine analytique.
• Excellents résultats aux A-Levels.
• Capacité à apprendre rapidement et à appliquer de nouveaux concepts technologiques.

Responsibilities

• Dépanner et résoudre les problèmes techniques des clients.
• Conseiller sur l'optimisation des fonctionnalités du système.

Skills

Problem-solving

Communication

Teamwork

Education

Degree in an analytical field (e.g., Maths, Economics)

Job description

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location:

Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

Salary:

£28,500 (rising to £30,500 after training period)

What You'll Do:

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance
• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth:

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications
• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!

#SupportAnalyst #CareerOpportunity #SaaS #Technology #SoftwareIndustry #BirminghamJobs #GraduateJobs #CareerGrowth #HybridRole #Hiring #NewJob

We Are Aspire Ltd is a Disability Confident Committed employer