Graduate Data Administrator

OpticoreIT; Dunstable; On-site; GBP 65,000 - 83,000; Part time

Job summary

Opticore IT is a specialist Network Engineer and Project Management consultancy seeking a System Administrator for a 3-month contract inside IR35. The role is on-site in Dunstable three days per week and focuses on maintaining and improving Configuration Management and Service Information data within ServiceNow.

You will work across Infrastructure, Applications, Networks, Security and Service Management teams to gather, validate information, update CI attributes, ownership and relationships, and

Qualifications

• Experience with CMDB administration and ITSM within ServiceNow.
• Maintain CI, Service and Service Offering records and ownership.
• Ability to run workshops with Service Owners and Tower Leads.

Responsibilities

• Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management teams to gather and validate information.
• Update CI attributes, ownership, support groups and relationships in ServiceNow
• Validate Service and Service Offering records with Service Owners and Tower Leads;
• Run workshops to confirm ownership, support arrangements and escalation contacts
• Track remediation of missing or inaccurate records using ServiceNow reporting.

Skills

ServiceNow

ITSM

CMDB

Workshops

Job description

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.

Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site in Dunstable per week.

This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow.

What you'll be doing:

• Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management teams to gather and validate information.
• Update CI attributes, ownership, support groups and relationships in ServiceNow
• Validate Service and Service Offering records with Service Owners and Tower Leads;
• Run workshops to confirm ownership, support arrangements and escalation contacts
• Track remediation of missing or inaccurate records using ServiceNow reporting.

What you'llbring:

• Enthusiasm and tenacity:valued above ServiceNow knowledge. The client can support the individual on the ServiceNow side.
• Persistence:someone who doesn't take no for an answer.
• Resilience:able to take a knock-back and keep going.
• Process discipline:comfortable following a set pattern and repeating it consistently.

Diversity:

AtOpticore ITwe embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.

We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so please speak to our recruitment team.