Graduate CX Analyst: Shape Customer Journeys

Capgemini; Shrewsbury; On-site; GBP 32,000 - 39,000; Full time

Job summary

Capgemini Graduate CX Analyst Programme in the UK offers placement in Telford or Hove. You’ll start by developing core business analysis skills, with exposure to product management, Agile delivery and performance analytics on live customer-focused projects.

Join a large graduate community, learn from experienced professionals, and progress toward Business Analyst or Product Analyst roles while gaining hands-on experience with leading tech partners and clients across industries.

Qualifications

• Curious, analytical and motivated individuals with problem-solving aptitude.

Responsibilities

• Supporting discovery activities to understand business objectives and customer needs.
• Gathering, documenting and validating requirements with stakeholders.
• Creating user stories, process maps and customer journey maps.
• Using data and performance measures to support decision-making.

Skills

Analytical thinking

Problem solving

Team collaboration

Job description

Capgemini Graduate CX Analyst Programme in the UK offers placement in Telford or Hove. You’ll start by developing core business analysis skills, with exposure to product management, Agile delivery and performance analytics on live customer-focused projects.

Join a large graduate community, learn from experienced professionals, and progress toward Business Analyst or Product Analyst roles while gaining hands-on experience with leading tech partners and clients across industries.