CX Analyst Graduate Programme: Start Your Career

Capgemini; Telford, Hove; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Capgemini is seeking talented graduates to join the Graduate CX Analyst Programme in the UK. You will kick off your career by developing core business analysis skills while gaining exposure to product management, Agile delivery and performance analytics.

You will work with experienced professionals to understand customer needs, document requirements and contribute to customer-focused change across initiatives.

Qualifications

• Curious and analytical mindset with a proactive approach to learning.
• Willingness to develop across business analysis, product management and Agile.
• No prior experience required; potential and attitude matter more than formal steps.

Responsibilities

• Support discovery activities to understand business objectives and customer needs.
• Gather, validate and document requirements with stakeholders.
• Create user stories, process maps and customer journey maps.
• Use data and feedback to inform decisions and measure outcomes.
• Assist backlog management and continuous improvement with product teams.
• Participate in workshops and Agile ceremonies, producing clear documentation.

Skills

Analytical thinking

Problem-solving

Communication

Team collaboration

Job description

Capgemini is seeking talented graduates to join the Graduate CX Analyst Programme in the UK. You will kick off your career by developing core business analysis skills while gaining exposure to product management, Agile delivery and performance analytics.

You will work with experienced professionals to understand customer needs, document requirements and contribute to customer-focused change across initiatives.