Graduate Customer Insights Analyst

Market Intelligence International; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Market Intelligence International in London is seeking a motivated recent graduate to join our client insight team. This role offers hands-on experience turning data into actionable stories using Power BI and AI tools, with a hybrid pattern (3 days in the London office, 2 days from home).

You will develop data analysis, project management and client relationship skills while delivering high‑quality reports and dashboards on multiple projects for global clients in a collaborative, multicultural

Qualifications

• Recent graduate within the last 18 months.
• Strong data interpretation and storytelling skills.
• Comfortable with Power BI dashboards and analytics.

Responsibilities

• Develop your data analysis skills and understanding of customer insights.
• Develop skills in critical thinking, data analysis, project management and client account management.
• Learn to manage multiple projects against timelines.
• Develop MS Power BI dashboards and analytics.
• Enhance client relationship skills and Excel/BI tool proficiency.
• Deliver high-quality reports within agreed timescales.
• Support account and project teams with analysis and report production.

Skills

Power BI

Data analysis

Critical thinking

Project management

Client relationship

Communication

Teamwork

Tools

Power BI

Job description

Hybrid working pattern - 3 days in London office and 2 days from home

MARKET INTELLIGENCE INTERNATIONAL (Market ii) is a leading international market research company specialising in helping organisations improve customer experience and retention whilst increasing operational efficiency and service quality. With offices in London and Boston, we work with global organisations such as Acer, Ricoh, Boston Scientific, Hologic & Hitachi to help them better understand their customers’ valued insight.

Working through various channels of customer feedback (Web, Phone, email, SMS, QR) in over 25 languages, we turn insight into reliable and actionable deliverables via online reporting, onsite workshops, presentations and consulting.

We are looking for a motivated individual, with a strong academic background to become part of a multicultural, pro-active, brilliant and fun team. For the successful candidate, a future career awaits and we will help nurture and provide a clear career path for you to develop, thrive and promote within our organisation.

Key responsibilities:

• Developing your data analysis skills and understanding of the customer insight gained for our clients
• We will help you develop skills and best practice in critical thinking, data analysis, project management and client account management
• You will learn how to manage multiple projects against set and ongoing timelines
• Developing MS Power BI dashboards and analytics
• Enable you to develop client relationship skills, improve your excel and BI tool learning and flourish into a critical member of our team
• Learning and developing how to deliver high-quality reports within agreed timescales
• Supporting Account and Project teams with analysis, report production and help liaise between the teams and the co-ordination of deliverables

The ideal candidate:

• An inquisitive, open minded, critical thinking person with a pro-active mindset
• Graduated within the last 18 Months
• Experience of MS Power BI
• Comfortable working with AI and associated tools such as Claude, Chat GPT etc
• Taking data, narrative and insight and turning it into a meaningful story
• Strong communication skills and the ability to manage workloads
• Mind-set of working on ongoing programs not just project-based ones
• Numerate & analytical, able to delve into detail but understand the strategic view
• Thorough, methodical, logical and process driven
• Commercial awareness and business acumen