Graduate Chinese Speaking Technical Support Engineer

Hikvision UK & Ireland; London Borough of Hillingdon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the IT services sector is seeking a Graduate Chinese Speaking Technical Support Engineer. The candidate will play a crucial role in providing technical support, conducting training, and collaborating with diverse teams. Applicants should be fluent in Mandarin and English, with strong problem-solving skills and a basic knowledge of networking and IT.

Qualifications

• Fluent in English and Mandarin, both written and verbal.
• Experience with Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Ability to convey complex technologies and specifications.

Responsibilities

• Provide daily technical support to distributors and sub-distributors.
• Deal with technical issues and provide software/hardware training.
• Analyze and give feedback on product requirements and quality issues.

Skills

Microsoft Office

Communication

Problem Solving

Analytical Skills

Mandarin

English

Job description

Graduate Chinese Speaking Technical Support Engineer

Graduate Chinese Speaking Technical Support Engineer

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Human Resources Specialist at Hikvision UK & Ireland

The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.

The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.

• Job Description

· Deal with technical issues that are raised by distributors and sub-distributors.

· Sort out cases in relation to product problems and carry out internal case-sharing.

· Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.

· Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.

· Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.

· Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.

· Provide product consultation, product selection service to distributors, sub-distributors.

· Carry out other duties assigned by line manager.

Knowledge Skills

· Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.

· Fluent in English and Mandarin, both written and verbal.

· Good communication skills and interpersonal skills

· Network/IT basic knowledge.

Competence

· Ability to convey complex technologies and specifications.

· Aptitude to quickly learn new technologies.

· Excellent analytical and problem solving skills.

· High flexible to work onsite or office and ready to travel on short notice.

· An ability to work with diverse teams and team members (Product, Channel sales, etc.).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Engineering, and Customer Service

• Industries

  Manufacturing, IT Services and IT Consulting, and Appliances, Electrical, and Electronics Manufacturing

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