fulltime Receptionist

Newgate Medical Group; Nottingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training opportunities

Pension scheme

Holiday package

Job summary

Newgate Medical Group is seeking a proactive receptionist to join our busy primary care team in Nottingham. You will greet patients, manage appointments, and support the clinical team by handling information, data entry and queries with a calm, empathetic manner.

The role requires strong communication skills, IT proficiency, and experience in healthcare reception. Training and team support are provided, contributing to a positive patient experience.

Qualifications

• GCSE Mathematics and English (C or above) or equivalent.
• AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care.
• Experience of working with the general public in a healthcare setting.
• Excellent communication skills (written and oral).

Responsibilities

• Greet and direct patients and manage the appointment system.
• Process personal, telephone and e-requests for appointments and data entry.
• Maintain a clean and efficient reception area; signpost to correct services.
• Support clinical staff with general tasks and liaise with multi-disciplinary teams.

Skills

Communication skills

IT skills

Telephone manner

Team player

Empathy

SYSTMOne

Education

GCSE Maths & English

NVQ Level 2 AMSPAR Receptionist

Tools

Office

Outlook

SystmOne

Job description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers., Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required when required Input data into patients healthcare records as necessary Manage all queries as necessary in an efficient manner including prescription queries Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Are you enthusiastic about working with the public in a healthcare environment? Are you a team player who is well organised, communicates effectively, and has a calm, reassuring manner?

• GCSE Mathematics and English (C or above) Educated to GCSE level or equivalent.
• Desirable
• AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care.
• Experience Essential
• Experience of working with the general public.
• Desirable
• Experience of administrative duties Experience of working in a healthcare setting.
• Skills Essential
• Excellent communication skills (written and oral).
• Strong IT skills Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Desirable
• SystmOne user skills., Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Person Specification Qualifications Essential
• GCSE Mathematics and English (C or above) Educated to GCSE level or equivalent.
• Desirable
• AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care.
• Experience Essential
• Experience of working with the general public.
• Desirable
• Experience of administrative duties Experience of working in a healthcare setting.
• Skills Essential
• Excellent communication skills (written and oral).
• Strong IT skills Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Desirable
• SystmOne user skills., Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure. Ability to work under pressure. Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link workers, care co-ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate. We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team. This is an exciting time to join the team as we have plans to develop a new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.