GP Receptionist

Primary Integrated Community Services; Hucknall; Presencial; GBP 12 000 - 18 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

NHS Pension

Free parking across many sites

Education and training opportunities

Flexible work-life balance

Resumo da oferta

Primary Integrated Community Services Ltd is looking for a receptionist to join our team. Experience is preferred but not essential as training will be given; NHS experience is a plus.

This 24-hour per week role runs from 08:00 to 18:30 with occasional finish at 20:00. You will maintain a high-quality reception service to visitors and handle appointments and general admin in a busy practice.

We offer training and the chance to develop in a supportive multidisciplinary environment.

Qualificações

• A good standard of education.
• Strong team and interpersonal skills.
• First class telephone manner.

Responsabilidades

• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Signposting.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Providing clerical assistance to practice staff as required.

Conhecimentos

Reception experience

NHS experience

Formação académica

Good education

Descrição da oferta de emprego

We are looking to recruit a receptionist to join our team experience is preferred but not essential as training will be given. You will be responsible for maintaining a high level of quality reception service to visitors and ideally will bring NHS experience to the practice.

WORKING PATTERN

24 hours per week, working between the hours of 08:00 to 18:30 with an occasional finish at 20:00.

Main duties of the job

KEY RESPONSIBILITIES

You will respond to all requests by patients requiring appointments with members of the clinical team, ensuring adherence to practice protocols for booking appointments and signposting to alternative services as appropriate

You will explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures to add these patients to the clinical system are completed.

You will be able to use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

KEY REQUIREMENTS

A good standard of education

Strong team and interpersonal skills

First class telephone manner

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Free parking across many sites
• Personalised induction into the company and job role

Job responsibilities

Duties and responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Signposting

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Booking long term condition reviews

Pharmacy first referrals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.