GP Receptionist

Gordon Street Surgery; Burton upon Trent; On-site; GBP 19,000 - 23,000; Part time

Job summary

Gordon Street Surgery in Burton on Trent is seeking a friendly receptionist/administrator to join our NHS GP practice. You will deliver a high standard of front-desk support, manage appointments, and assist the multidisciplinary team with general admin tasks.

You should have excellent communication skills, good computer literacy, and attention to detail. NHS clerical experience is welcome but training will be provided, and flexibility to cover across hours is required.

Qualifications

• GCSE Maths and English at Grade C or Functional Skills Level 2.
• NVQ Level 2 in Health and Social Care.
• Experience in administration and working with the public is preferable.

Responsibilities

• Greet and direct patients and manage the appointment system.
• Process personal, telephone and e-requests for appointments and maintain records.
• Support the administration team with patient registration and general clerical tasks.
• Liaise with external agencies and signpost patients as needed.
• Maintain smooth front-desk operations and provide cover as required.

Skills

Communication skills

Computer skills

Attention to detail

MS Office

Outlook

Patient service

Education

GCSE Maths & English Grade C or Functional Skills Level 2

NVQ Level 2 in Health and Social Care

Tools

MS Office Suite

Outlook

Job description

An opportunity has arisen for a receptionist/administrator to join our friendly, forward thinking GP Practice in Burton on Trent. We are seeking enthusiastic, dedicated and motivated person to join our reception and administration team.

You should have excellent communication skills, strong computer skills and good attention to detail. Previous NHS clerical or administrative experience is preferable but not essential, as full training will be given.

The role will fulfil the following work pattern:

Wednesday, Thursday, Friday 8.00am-6.30pm (30hrs per week)

Our operating hours are 8.00am-6.30pm Monday to Friday, and you should have flexibility to work across these hours, with the ability to help cover during annual leave or unexpected absences.

Main duties of the job

TheReceptionist will be responsible for undertaking a wide range of receptionduties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, the effective use of the appointment system,booking appointments, the processing of information (electronic and hard copy)in a timely manner and in accordance with current policies, assisting patientsas required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact forpatients, be responsible for the distribution of information, messages andenquiries for the clinical team, liaise with multi-disciplinary team membersand external agencies such as secondary care and community serviceproviders.

The Receptionist will support staffwith the distribution of information, messages and enquiries for the clinicalteam, liaising with multidisciplinary team members and external agencies suchas secondary care and community service providers.

The post-holder will be an integralpart of the general practice team.

About us

Our practice is part of East Staffordshire PCN and is in an exciting phase of growth and improvement. Under new leadership, we have strengthened clinical governance, enhanced long-term condition monitoring, and invested in safer, more efficient systems resulting in noticeable improvements in patient care. You will join a supportive team including a Lead GP, a Salaried GP, ANPs, pharmacists, an experienced nursing team, and a skilled admin and management team. We are inclusive, community-focused, and LGBT+ friendly, with a positive, open culture that values staff wellbeing, innovation, and collaborative working. This is a place where your ideas are welcomed and your development is genuinely supported.

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

• Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Clinical IT system user skills and the ability to record accurate notes
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.