Gp Practice Receptionist/ Care Navigator

Dyneley House Surgery; Cracoe; Presencial; GBP 15.000 - 19.000; A tiempo parcial

Descripción de la vacante

Dyneley House Surgery in Skipton is seeking a friendly GP Receptionist/Care Navigator to join our busy practice. You will arrange appointments, answer queries, input data and signpost patients to the appropriate services, working closely with the GP team and using TPP SystmOne (training provided).

This part-time role (~28 hours per week) offers varied duties, a supportive team, and regular hours between 8am and 6.30pm with one late afternoon per month; previous customer service experience and

Formación

• GCSE grade A-C in English Language and Maths (or equivalent).
• Experience of providing excellent customer service.

Responsabilidades

• Greeting patients and visitors to the Practice, providing a high standard of customer service.
• Answering telephone calls, ensuring calls are documented and directed appropriately.
• Gathering information from patients to pass on to the Duty Doctor.
• Booking, amending and cancelling patient appointments.
• Signposting patients to the most suitable services including self-care and patient education events offered by the Practice.
• Ensuring patient records are maintained on SystmOne.
• Dealing with queries and concerns raised by patients.
• Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice.

Conocimientos

Customer service

Communication

Educación

GCSE English and Maths

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Job summary

We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, by phone and face to face. As a GP Receptionist/Care Navigator you will arrange appointments, answers queries, input data and signpost people to the appropriate services in our busy GP Surgery. Working closely with the GP team, you will ensure that everyone who contacts us receives the appropriate care. We use TPP SystmOne and will provide training on this software. This is a part-time post of approximately 28 hours a week. Normal working hours will be between 8am and 6.30pm, with one afternoon extending to 8pm once per month.

Main duties of the job

• Welcoming patients to the surgery
• Booking appointments
• Answering queries
• Working with the duty doctor to identify the appropriate treatment for patients
• Gathering information for the Duty Doctor
• Signposting patients to services and other organisations
• Entering information onto patient records
• Printing letters and forms
• Taking messages

About us

Dyneley House Surgery is a CQC Outstanding rated GP surgery in the vibrant market town of Skipton on the edge of the Yorkshire Dales.

We are committed to providing an excellent service to our 15,500 patients. The working environment is busy and varied and the team is friendly and supportive.

Job responsibilities

• Greeting patients and visitors to the Practice, providing a high standard of customer service
• Answering telephone calls, ensuring calls are documented and directed appropriately
• Gathering information from patients to pass on to the Duty Doctor
• Booking, amending and cancelling patient appointments
• Signposting patients to the most suitable services including self-care and patient education events offered by the Practice
• Ensuring patient records are maintained on SystmOne
• Dealing with queries and concerns raised by patients
• Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice

Qualifications

Essential

• GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

• Qualification in Health & Social Care
• Qualification in Customer Service

Experience

Essential

• Experience of providing excellent customer service
• Experience of using Microsoft word & excel

Desirable

• Experience of working in a GP Practice or Hospital
• Experience of using TPP SystmOne

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.