GP Administrator

The Willows; Chigwell; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Willows Medical Practice is seeking an experienced EMIS-trained administrator to support our clinical team with essential GP practice administration. You will manage clinical correspondence, maintain accurate patient records, process referrals (including 2WW), scan and file documents, manage recalls and respond to admin queries while providing reception support when needed.

Confidentiality and attention to detail are essential.

Qualifications

• GP practice experience and EMIS Web proficiency required.
• Excellent organisation and confidentiality essential.
• Ability to manage competing priorities while delivering high-quality administration.

Responsibilities

• Processing clinical correspondence, typing letters and reports, clinical coding and managing referrals, including urgent cancer referrals (2WW).
• Scanning and filing documents, processing results, managing recalls and subject access requests; responding to admin queries.

Skills

EMIS Web

Organization

Attention to detail

Confidentiality

Communication

Job description

Are you an experienced, EMIS-trained administrator looking for a rewarding role in a friendly, forward-thinking GP practice? The Willows Medical Practice is seeking a dedicated individual to support our clinical team with a wide range of administrative responsibilities that are vital to patient care and the smooth running of our practice., As a GP Administrator, youll play a key role in managing clinical correspondence, updating and maintaining accurate patient records, assisting the reception team when needed, and ensuring seamless day-to-day operations through excellent communication and organisational skills. Your attention to detail, adaptability, and commitment to confidentiality will help us deliver high-quality care to our community., The successful candidate will provide efficient, accurate and professional administrative support to the clinical and wider practice team, helping to ensure the smooth day-to-day running of The Willows Medical Practice.

Main responsibilities include

• processing clinical correspondence, typing letters and reports, clinical coding, maintaining accurate patient records and managing referrals, including urgent suspected cancer (2WW) referrals.
• The role also involves scanning and filing documents, processing results, managing recalls, handling subject access requests and responding to administrative queries.

Additional duties include

• supporting practice administration through invoicing, stock ordering, minute-taking and maintaining accurate records.
• The postholder will also provide reception support, including answering telephone calls, managing eConsult requests and assisting patients at the front desk.

Previous experience in a GP practice and proficiency in EMIS Web are essential. The ideal candidate will be highly organised, detail-oriented and able to manage competing priorities while maintaining strict patient confidentiality.

A flexible, proactive and collaborative approach is essential to supporting colleagues and delivering a high standard of patient care.

At The Willows, you be part of a supportive, collaborative team that values initiative, professional development, and work-life balance. We offer a welcoming environment where your experience will be appreciated and your contributions make a real difference. If youre looking for a role that combines purpose, variety, and the chance to be part of a practice that truly values its staff, wed love to hear from you.

The Willows Medical Practice is a friendly, welcoming and forward-thinking GP practice committed to delivering high-quality, patient-centred healthcare to our local community.

Our experienced team includes four GP partners, supported by practice nurses, healthcare assistants (HCAs) and administrative staff, all working collaboratively to meet the needs of our patients.

We are proud to be rated Good by the Care Quality Commission (CQC). Our services include chronic disease management, minor ailment treatment and specialist clinics. We offer same-day appointments, with patients able to access care face-to-face, by telephone or through online triage.

As a training practice, we are passionate about supporting future healthcare professionals and promoting a culture of learning, development and continuous improvement.

At The Willows, we pride ourselves on our supportive, inclusive and positive working environment. We value teamwork, mutual respect, open communication and a strong work ethic, ensuring every member of staff feels appreciated.

We encourage professional development, staff wellbeing and a healthy work-life balance. Joining our team offers the opportunity to develop your skills, work alongside dedicated colleagues and make a meaningful difference to patient care.