Government & LEA Service Unit Officer

Sky Group; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

TV package

Pension

Private healthcare

Dental insurance

Sky discounts

Sharesave

Sky VIP

Job summary

Sky UK is seeking a disclosure specialist to respond to lawful data requests from law enforcement and government agencies. You will ensure timely, compliant data disclosures, maintain audit logs, and advise external agencies on Sky products and legal frameworks.

The role supports the unit and may involve witness statements or court appearances. Based in Osterley or Livingston with a hybrid work pattern, the role requires strong knowledge of GDPR, the Data Protection Act, IPA 2016, and the

Qualifications

• Knowledge of Data Retention and law enforcement obligations for communications providers.
• Experience handling sensitive or personal data with integrity and confidentiality.
• Experience in a role involving communication with customers and law enforcement.
• Ability to work under pressure and manage competing priorities.
• Proactive and self-motivated with a drive for improvement.
• Understanding of Sky’s products/services.
• Understanding of the UK legal system regarding data disclosure.
• Ability to learn new procedures in a changing environment.

Responsibilities

• Deliver lawful data disclosures to law enforcement and government agencies accurately and on time.
• Ensure requests are managed within service levels and provide consistent service.
• Maintain audit trails of disclosures using approved systems.
• Provide SME to external agencies on Sky products and legal frameworks.
• Keep up to date with changes in legislation and assess impact on disclosure practices.
• Support unit operations with administrative duties and represent the business in witness statements or court attendance.

Skills

Data retention obligations

Sensitive data handling

Stakeholder communication

Priorities management

Self motivation

Knowledge of Sky products

UK legal framework

Adaptability

Job description

The purpose of the role is to respond to and deliver communications and other company data in accordance with lawful demands by law enforcement and government agencies within specified timescales, utilising Sky systems in compliance with the provisions of relevant legislation and company policies and procedures. This includes the disclosures of data under variety of lawful obligations and implementation of Data Protection policy.

**This role can be based in either Osterley or Livingston**

What you’ll do:

• Deliver lawful data disclosures to law enforcement and government agencies accurately, on time and in line with legislation and company policies.
• Ensure all requests are managed in line with agreed service levels and contribute to a consistent professional service deliver.
• Maintain complete and accurate audit trails of all disclosures using approved systems and processes.
• Provide subject matter expertise to external agencies on Sky products, services and relevant legal frameworks.
• Keep up to date with changes in legislation, products and services and assess their impact on disclosure practices.
• Support the effective running of the unit through administrative duties and, where required, represent the business through witness statement or court attendance.

What you’ll bring:

• Knowledge of Data Retention and Lw Enforcement obligations for communications services providers, including IPA 2016, Data Protection Act and GDPR.
• Experience handling sensitive or personal data with high levels of integrity, confidentiality and professionalism.
• Experience in a role involving communication and interaction with customers, including senior personnel and law enforcement showing ability to communicate effectively (listening, written and verbally) at all levels.
• Ability to work under pressure managing competing priorities and meet tight deadlines, showing flexibility throughout.
• Proactive and self motivated with a desire for continuous improvement.
• Understanding or knowledge of Sky’s products and services
• Understanding the UK legal system, particularly regarding disclosure of data.
• Experience in learning new procedures within a team and adapting to a changing environment

Benefits and perks:

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base:

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Livingston Watermark

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttlebus runsbetween the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

There’s more to our work than work. We’ve built an inclusive culture where we can learn from each other and innovate together. There’s plenty of opportunities for you to explore what you’re passionate about.