Governance Professional - Complaints and Governance Support

Inspiration Trust; Norwich; On-site; GBP 27,000 - 34,000; Full time

Job summary

Inspiration Trust is seeking a Governance Administrator to support the board, manage records, and ensure policy compliance. You will clerk formal meetings, draft impartial minutes, and handle sensitive information while communicating with a wide range of stakeholders.

As part of professional development, you can study towards a recognised governance qualification within contracted hours, building governance expertise alongside day-to-day responsibilities.

Qualifications

• GCSE English and Maths at grade 5/C or above, or equivalent.
• A relevant Level 3 qualification or equivalent substantial professional experience.
• Strong administrative, organisational, written communication and record-management skills.
• Experience handling sensitive information and competing statutory or policy deadlines.
• Ability to clerk formal meetings and produce clear, accurate and impartial minutes, alongside strong digital skills including Microsoft 365.

Responsibilities

• Clerk formal meetings and produce clear, accurate and impartial minutes.
• Handle sensitive information and ensure policy deadlines are met.
• Communicate diplomatically with a wide range of stakeholders.

Skills

Administrative skills

Organisational skills

Written communication

Record-management

Microsoft 365

Meeting minutes

Stakeholder communication

Education

GCSE English and Maths (5/C or above)

Level 3 qualification or substantial professional experience

Tools

Governor Hub

Job description

About You:

We are looking for a professional, impartial and highly organised individual with strong administrative, written communication and record-management skills. You will be confident interpreting and applying policies, statutory guidance and procedures, handling sensitive information and managing competing deadlines. You will have excellent attention to detail, be calm under pressure and able to communicate diplomatically with a wide range of stakeholders.

Professional Development

As part of the role, the successful candidate will have an opportunity to study towards a recognised governance qualification. Dedicated study time will be agreed within your contracted working hours, providing an excellent opportunity to develop your professional knowledge and expertise while gaining valuable practical experience in the role. This is an ideal opportunity for someone looking to build a career in governance and gain a recognised professional qualification alongside their day-to-day work.

Essential:

• GCSE English and Mathematics at grade 5/C or above, or equivalent.
• A relevant Level 3 qualification or equivalent substantial professional experience.
• Strong administrative, organisational, written communication and record-management skills.
• Experience handling sensitive information and competing statutory or policy deadlines.
• Ability to clerk formal meetings and produce clear, accurate and impartial minutes, alongside strong digital skills including Microsoft 365.

Desirable:

• Commitment to study towards and complete a recognised governance qualification, with study time agreed within contracted working hours.
• A qualification in governance, legal, public administration, data protection or the education sector.
• Experience working in an academy trust, school, public body or other regulated environment.
• Experience using Governor Hub or a comparable governance management system.
• Experience of formal panels, hearings, appeals or casework relevant to the role.
• Willingness to attend evening meetings and travel across Trust locations.