Governance & Complaints Coordinator

Inspiration Trust; Norwich; On-site; GBP 27,000 - 34,000; Full time

Job summary

Inspiration Trust is seeking a Governance Administrator to support the board, manage records, and ensure policy compliance. You will clerk formal meetings, draft impartial minutes, and handle sensitive information while communicating with a wide range of stakeholders.

As part of professional development, you can study towards a recognised governance qualification within contracted hours, building governance expertise alongside day-to-day responsibilities.

Qualifications

• GCSE English and Maths at grade 5/C or above, or equivalent.
• A relevant Level 3 qualification or equivalent substantial professional experience.
• Strong administrative, organisational, written communication and record-management skills.
• Experience handling sensitive information and competing statutory or policy deadlines.
• Ability to clerk formal meetings and produce clear, accurate and impartial minutes, alongside strong digital skills including Microsoft 365.

Responsibilities

• Clerk formal meetings and produce clear, accurate and impartial minutes.
• Handle sensitive information and ensure policy deadlines are met.
• Communicate diplomatically with a wide range of stakeholders.

Skills

Administrative skills

Organisational skills

Written communication

Record-management

Microsoft 365

Meeting minutes

Stakeholder communication

Education

GCSE English and Maths (5/C or above)

Level 3 qualification or substantial professional experience

Tools

Governor Hub

Job description

Inspiration Trust is seeking a Governance Administrator to support the board, manage records, and ensure policy compliance. You will clerk formal meetings, draft impartial minutes, and handle sensitive information while communicating with a wide range of stakeholders.

As part of professional development, you can study towards a recognised governance qualification within contracted hours, building governance expertise alongside day-to-day responsibilities.