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Governance, Assurance & Process Lead

Yorkshire Water

Bradford

Hybrid

GBP 43,000 - 54,000

Full time

5 days ago
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Job summary

Join a forward-thinking company as a Governance, Assurance & Process Lead, where you will play a pivotal role in enhancing service delivery for millions. This exciting position involves developing strategies for governance, managing compliance, and leading audits to ensure excellence in operations. With a commitment to diversity and inclusion, you'll be part of a team that values flexible working and promotes work/life balance. This is a fantastic opportunity to contribute to meaningful change while enjoying a competitive salary and a comprehensive benefits package.

Benefits

Annual performance-related bonus
Attractive pension scheme
25 days annual leave plus bank holidays
Life assurance cover
Health cash plan
Dental insurance
Gym discounts
Cycle to work scheme
Retail savings scheme
Online GP service

Qualifications

  • Experience in risk, compliance, or business process mapping is essential.
  • Strong influencing and stakeholder management skills are required.

Responsibilities

  • Develop and implement governance strategies within Central Control.
  • Manage compliance and influence stakeholders effectively.
  • Conduct audits and ensure 100% compliance with processes.

Skills

Risk Management
Compliance
Business Process Mapping
Stakeholder Management
Data Analysis
Communication Skills

Job description

Governance, Assurance & Process Lead

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits
  • Competitive salary from £43,003 - £53,754 per annum, depending on experience
  • Annual performance-related bonus (up to £1000)
  • Attractive pension scheme (up to 12% company contribution)
  • Development opportunities aligned with the Governance, Assurance & Process Lead progression plan
  • 25 days annual leave plus bank holidays, plus an extra wellness day
  • Life assurance cover of 4 times pensionable salary
  • Benefits package including health cash plan, critical illness insurance, dental insurance, and more
  • Retail savings scheme, online GP service, cycle to work scheme, gym discounts, and others
Location & Work Type

Bradford, with hybrid working (2-3 days in the office per week). Permanent, full-time (37 hours/week, Monday to Friday).

About the Role

Join Yorkshire Water's Central Control team within the Customer Experience (CX) business unit as a Governance, Assurance & Process Lead. Help us deliver excellent services to over 5.4 million residents and visitors in Yorkshire.

Responsibilities
  1. Develop and implement strategies for policy ownership, change requests, and governance within Central Control.
  2. Ensure policies and procedures are accessible, efficient, and compliant.
  3. Manage governance and compliance, influencing stakeholders externally and internally.
  4. Lead meetings, oversee audits, and ensure 100% compliance with processes.
  5. Track compliance, report performance and risks, and propose mitigation strategies.
  6. Conduct process audits, root cause analyses, and develop action plans for improvements.
  7. Support development and governance of the Incident Management System.
  8. Benchmark industry practices and implement best principles.
Required Skills & Qualifications
  • Experience in risk, compliance, business process mapping, or business architecture.
  • Strong influencing, coaching, and stakeholder management skills.
  • Excellent communication, reporting, and data analysis skills.
  • Ability to work independently and support change initiatives.
  • Full UK driving license with less than 6 points.
Desirable
  • Experience in quality assurance, risk management, and regulated environments.
  • Leadership and coaching skills.
Additional Information

We support flexible working and job sharing to promote work/life balance. We are committed to diversity and inclusion, welcoming applications from all backgrounds. The closing date for applications is 14th May 2025. Pre-employment checks, including a Basic Disclosure, are required. We reserve the right to close the role early if filled. No agencies please.

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