Governance, Assurance & Process Lead

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 43,000 - 54,000; Full time

Job summary

An established industry player is seeking a Governance, Assurance & Process Lead to shape the future of its Central Control function. This role involves creating a robust governance framework, ensuring compliance, and managing stakeholder relationships effectively. With a focus on continuous improvement and risk management, you'll play a pivotal role in delivering high-quality services to millions of customers. Join a forward-thinking company that values flexible working patterns and offers a competitive salary, a range of benefits, and opportunities for professional development. If you're ready for a rewarding challenge, apply today!

Benefits

Annual Performance Bonus

Attractive Pension Scheme

25 Days Annual Leave

Life Assurance Cover

Health Cash Plan Scheme

Cycle to Work Scheme

Gym Membership Discounts

Qualifications

• Experience in governance, assurance, and process management.
• Strong influencing and stakeholder management skills.

Responsibilities

• Create strategy and framework for policy ownership and governance.
• Manage compliance with policies and procedures.

Skills

Risk Management

Compliance

Business Process Mapping

Stakeholder Management

Data Analysis

Communication Skills

Time Management

Attention to Detail

Education

Relevant Professional Qualifications

Tools

Microsoft Office

Data Reporting Platforms

Job description

Governance, Assurance & Process Lead Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits-

We offer a competitive salary from £43,003 - £53,754 per annum depending on experience

• Annual performance related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Governance, Assurance & Process Lead progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford - with hybrid working, mix of office and home working, with 2-3 days in the office per week

Work type: Permanent. Working full time, 37 hours per week, Monday - Friday

We have an exciting opportunity for Governance, Assurance & Process Lead to join our Central Control team within the Customer Experience (CX) business unit at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in -

As our Governance, Assurance & Process Lead, you will be responsible for creating the strategy and framework for policy ownership, change requests, and overall governance within Central Control. You will implement a robust and assured governance framework, including associated policies, processes, and procedures

As our Governance, Assurance & Process Lead you will be responsible for -

• Creating the overall strategy and framework for policy ownership, change requests, and governance for Central Control.
• Delivering accessible, efficient, and compliant policies and procedures for Central Control.
• Managing overall governance and compliance with policies and procedures.
• Positively influencing stakeholders when managing external policies and procedures.
• Ensuring the effective roll out, implementation, and deployment of auditable processes to achieve 100% compliance consistently.
• Leading monthly governance meetings to table change proposals, review adherence and audits, and share best practices.
• Taking ownership of ensuring operational stakeholders are compliant and that existing known risks are being mitigated through regular reviews and assessments.
• Managing and tracking overall compliance, including providing accurate performance and risk reports to senior stakeholders and proposing mitigation strategies.
• Auditing for process adherence, conducting Root Cause Analysis (RCA) for failures, and creating and owning action plans for future mitigation (including stand-downs, policy amendments, etc.), while identifying and sharing Continuous Improvement (CI) learning opportunities.
• Providing reports that clearly demonstrate compliance to key stakeholders for their teams and actions.
• Supporting the development of a new Incident Management System and subsequently taking accountability for its overall governance, including action tracking and standards.
• Supporting debriefs and the identification of lessons learned, producing reports on implemented changes to prevent repeat incidents.
• Conducting external benchmarking within and outside the water industry to develop and implement industry-leading principles for process, policy, and governance.

What skills & qualifications you will need:

• Relevant skills/professional qualifications and experience in risk, compliance, business process mapping or business architecture etc.
• Strong influencing skills, with the ability to coach, develop, and influence senior management.
• Excellent communication, presentation, and report writing skills.
• Proficient in Microsoft Office applications and other data reporting platforms.
• Able to analyse and interpret data to create meaningful outputs and recommendations.
• Excellent stakeholder skills able to develop and maintain effective working relationships with a range of stakeholders
• Ability to work without close supervision and to agreed targets and standards.
• Experience in supporting and embedding change, able to influence and drive the right culture and behaviours.
• Ability to focus on specific activities while understanding the wider impact of service delivery to all customers.
• Excellent time management skills to meet competing project deadlines.
• Strong team mentality, with a willingness to support and work collaboratively to achieve the best outcomes.
• Diligent with strong attention to detail.
• Holder of a full UK driving license, with less than 6 points.

You will also benefit from having:

• Track record of driving high performance through Quality Assurance and Risk Management.
• Coaching and leadership skills.
• Previous experience in a commercially oriented and/or regulated environment.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you have a strong background in governance, assurance, and process management and are looking for a challenging and rewarding opportunity to shape the future of our Central Control function, we encourage you to apply today and discover the exciting career opportunities that await you at Yorkshire Water.

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process.

Recruitment Process:

Closing Date: 14th May, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.