Golf Retail Assistant

Old Thorns Hotel & Resort; Liphook; On-site; GBP 18,000 - 24,000; Full time

Job summary

A luxury hotel and resort in Liphook, UK seeks a full-time Golf Retail Assistant. In this role, you will assist customers in the golf shop, provide exceptional customer service, manage inventory, and ensure a welcoming environment. Candidates should have strong interpersonal skills and a passion for delivering high customer care standards. A valid PGA membership is advantageous. This is an on-site position offering opportunities to engage with guests and support daily store operations.

Qualifications

• Good interpersonal skills and a passion for customer care.
• Ability to manage inventory and maintain a clean environment.
• Smart personal presentation and professional communication.
• Passionate about delivering the highest standards of customer care.

Responsibilities

• Assist customers in the golf shop with purchases.
• Manage inventory and maintain a welcoming store environment.
• Contribute to sales targets and monitor customer service levels.
• Support day-to-day operations of the golf retail shop.
• Handle relevant calls to the Golf Store and input information efficiently, including tee times and rental deposits for buggies.

Skills

Customer service

Interpersonal skills

Sales support

Professional presentation

Education

PGA membership

Job description

Old Thorns Hotel & Resort is set within 400 acres of picturesque Hampshire countryside, offering luxury four-star accommodation and a range of exceptional facilities. The resort is a premier destination in the South East of England, boasting a relaxing spa, a state‑of‑the‑art health club, diverse dining options, and an 18‑hole championship golf course designed by Peter Alliss. Additional amenities include comprehensive conference facilities, a Sports Bar, and the stylish Atrium champagne and cocktail bar. Conveniently located in Liphook, the resort is easily accessible via the A3 London to Portsmouth route and is less than 30 minutes from the M25.

Role Description

This is a full‑time, on‑site role for a Golf Retail Assistant at Old Thorns Hotel & Resort in Liphook. Responsibilities include assisting customers in the golf shop with purchases, providing exceptional customer service, managing inventory, and maintaining a welcoming store environment. The role also involves contributing to sales targets, ensuring customer satisfaction, and supporting the day‑to‑day operations of the golf retail shop.

• To have a good knowledge and understanding of all hotel facilities and outlets.
• To assist in ensuring that exceptional customer service is always delivered within the store and on course.
• To ensure a customer receives a warm friendly welcome and to always communicate with them in a professional and courteous manner
• Monitor customer service levels and make sure they are kept up in line with 59 club, Hotel and Under Armour criteria.
• To work in accordance with the daily procedures outlined and ensure that all tasks are completed or handed over before finishing the required shift
• To ensure that all areas of the Golf Store are always kept to a high level of cleanliness
• To take all relevant calls to the Golf Store to input all relevant information efficiently and accurately and to control and manage all tee times for the golf course
• Ensuring that all rental items have a deposit taken and a disclaimer completed for each buggy used. The disclaimer must be completed before usage is allowed

Qualifications

• A valid PGA membership is advantageous
• Be well presented and have good interpersonal skills
• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care