Golf Operations Supervisor

JCB Golf and Country Club; Uttoxeter; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join the JCB Golf & Country Club's Golf Operations Team to provide exceptional service for guests and members. In this role, you'll lead a dedicated team, ensuring outstanding experiences and managing various operational tasks. This position offers flexible working days and a chance to contribute to a prestigious venue.

Benefits

33 days holiday

Access to onsite gym

In-house doctor and dentist

UELV car scheme

Cycle to Work Scheme

JCB Rewards Hub discounts

Qualifications

• Established in a similar role with a track record of customer service.
• Passion for high standards and enhancing guest experience.
• Strong team player with excellent communication skills.

Responsibilities

• Lead the team on shift and manage guest interactions.
• Assist in overseeing day-to-day operations.
• Maintain high standards of personal presentation.

Skills

Customer Service

Team Leadership

Communication

Flexibility

Problem Solving

Job description

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The JCB Golf & Country Club, is constructed on a 240-acre site sat next to the multi- national engineering and construction giant JCB. Set in rolling Staffordshire countryside and boasting a 7308-yard par 72 championship golf course, the course was designed to not only host our corporate members and guests, but to include an annual professional championship. For 2025 we are proud to announce we will host the LIV tour event as their sole event to be held on U.K soil.

Due to an expansion to member and guest services provided for the upcoming season, a rare opportunity has become available to join our Golf Operations Team here at JCB Golf & Country Club. Upon golfers’ arrival to the property our golf operations team are the first face our golfers interact with and as the face of the business we are searching for enthusiastic, hardworking, and presentable individuals with a golfing background to work alongside our current team to provide outstanding member and guest services leaving memorable experiences along the way.

What does this role involve day to day?

•Leading the team on shift, managing the golfers and guests’ journey, communicating effectively with all teams across the estate.

•Assist the golf operations managers with overseeing the day-to-day operations including: arrival, bag drop, practice facilities, on-course services and post golf services.

•To be included in the Duty Mangers Rota’s, taking responsibility of the property during your shift

•Prepare & Manage staff rota’s and the team’s holiday for the HOD’s approval

•Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their visit with us world class in every way

•Attending any relevant daily/weekly meetings.

This will be suited to you if:

•Currently established in a similar role, you have an outstanding track record of customer service achievements

•Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time

•Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; you constantly look for opportunities to enhance the guest experience and drive positive changes within your team

•You make sure you and your team maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times

•Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Country Clubs brand

•You have a positive “can do” attitude to solving problems in a professional and courteous manner

•A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail

•Flexibility is crucial and must work 5 days out of 7 including weekends

What happens next?

Ordinarily, our resourcing team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our recruitment team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.