Golf Operations Assistant: Elevate the Member Experience

Brocket Hall; Welwyn Garden City; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension Plans

Access to golf facilities

Staff discount on leisure membership

Staff discounts on retail and food & 7

Opportunities for training and develop

Job summary

Brocket Hall in Welwyn Garden City is seeking Golf Operations Team Members to support day-to-day golf operations, member and guest receptions, bookings, and shop duties to ensure a seamless experience. You will contribute to course presentation, run tee-times, marshal pace of play, assist with events and the academy programme, and work with Golf Services to deliver the full guest journey.

This role offers training and development, staff discounts on leisure facilities, and access to our golf

Responsibilities

• Support the smooth day-to-day operation of the golf department, including managing tee-time reservations, member and visitor bookings, and general golf enquiries.
• Deliver a warm, professional welcome to every member and guest, responding promptly and confidently to requests, questions and concerns.
• Operate the golf shop effectively, including processing transactions, maintaining attractive merchandise displays, replenishing stock and assisting with inventory control.
• Support the presentation and daily readiness of the golf courses and practice facilities, reporting maintenance or operational issues promptly to the appropriate team.
• Assist with the planning and delivery of member competitions, tournaments, golf days and other events, ensuring an organised and enjoyable experience for all participants.
• Work closely with the wider Golf Services team to deliver the complete guest journey, including guest arrival, check-in, golf bag handling, buggy preparation, course information and departure.
• Provide a professional first-tee experience, including welcoming players, confirming tee times, communicating relevant course information and supporting the smooth pace of play.
• Undertake course marshalling duties, engaging with players professionally and helping maintain appropriate pace, etiquette and course standards.
• Support the delivery of Brocket Hall’s golf academy programme, including academy events, coaching sessions, junior activities and corporate golf days.
• Develop a strong working knowledge of Brocket Hall’s golf facilities, membership options, retail products and services to provide accurate information and recommendations.
• Participate fully in training and development relating to golf operations, customer service, product knowledge, systems and service excellence.
• Maintain exceptional standards of cleanliness, organisation and presentation throughout all golf operational areas, including the golf shop, locker rooms, buggy areas, bag storage and other external service areas.

Job description

Brocket Hall in Welwyn Garden City is seeking Golf Operations Team Members to support day-to-day golf operations, member and guest receptions, bookings, and shop duties to ensure a seamless experience. You will contribute to course presentation, run tee-times, marshal pace of play, assist with events and the academy programme, and work with Golf Services to deliver the full guest journey.

This role offers training and development, staff discounts on leisure facilities, and access to our golf