GOLDesp Application Training Specialist

Boeing; West of England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Pension plan

Medical plan

Life insurance

Learning and development

Wellbeing programs

Annual incentive

25 days leave + public holidays

Job summary

Boeing is seeking a GOLDesp Application Training Specialist to support GOLDesp deployments for European customers. The role focuses on training delivery, mapping customer processes to functions, and enabling user adoption.

Regular European travel is required, with on-site training and support across multiple countries. The position offers a hybrid work model from a Bristol base, with benefits and diverse stakeholder engagement.

Qualifications

• Experience delivering customer training in a technical/operational context.
• Open to regular European travel to support customers (approx. 1 week per month).
• Experience with enterprise maintenance or logistics management applications is desirable.
• Knowledge of MRO environments and aircraft maintenance contexts is a plus.

Responsibilities

• Conduct customer workshops and on-site discovery across Europe.
• Map customer processes to application functions and document requirements.
• Develop and validate functional specs for software changes.
• Support test activities and validation of the application.
• Deliver on-site training and create training materials.
• Assist data collection, validation and migration during implementations.
• Participate in full implementation lifecycle as part of the delivery team.
• Provide ongoing SME support for European users.

Skills

Customer training delivery

Willing to travel across Europe

Strong communication skills

Stakeholder engagement

Tools

GOLDesp

Enterprise maintenance systems

Job description

GOLDesp Application Training Specialist Company: Miro United Kingdom

Role Responsibilities: In this role you will act as a GOLDesp product Subject Matter Expert to advise and provide ongoing support to maintenance and MRO customers on system use, map customer business processes to application functions, support testing teams in application validation, and deliver customer training. You will work predominantly with UK teams but will regularly engage with customers and colleagues across Europe and the United States. Your primary focus will be supporting implantations of the GOLDesp application for new customers, supporting test activities, and enabling customer adoption through on-site training. This role involves being part of a rota for out-of-hours on-call support; you'll share responsibility with the team for after-hours escalation and incident response. This role requires regular travel across Europe.

Key Responsibilities

• Conduct customer workshops and on-site discovery activities across Europe.
• Analyse customer maintenance processes and map system functionality to business workflows.
• Elicit, clarify and document functional requirements for software changes and configurations.
• Translate requirements into functional specifications for the delivery team.
• Support development of test scripts and support test teams during application/system testing and validation.
• Deliver on-site customer training and produce training materials to support adoption.
• Support data-related activities including data collection, validation and migration as part of implementations.
• Participate in the full implementation lifecycle as part of the solution delivery team.
• Provide on-going SME support through sustainment and customer support for the European customer users.

Basic Qualifications (Required Skills/Experience)

• Previous experience in delivering customer training in a technical or operational context.
• The successful candidate must be open to regular European travel to support the customer (typically, 1 week per month).

Preferred Qualifications (Desired Skills/Experience)

• Experience using enterprise maintenance management or logistics management applications (GOLDesp experience is highly desirable).
• Practical experience working in an MRO environment, preferably within aircraft line or depth maintenance organisations.
• Experience defining and analysing business and functional requirements.
• Familiarity with databases, data collection and migration activities.
• Experience with testing methodologies and creating/executing test scripts.

General

• Strong stakeholder engagement and workshop facilitation skills.
• Good written and verbal communication skills — able to produce clear functional specifications and training material.
• Comfortable travelling regularly across Europe and working in a hybrid model (Bristol base).

Employee Benefits

• Competitive salary and annual incentive plans
• Continuous learning - you'll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs 25 days plus UK public holidays
• Pension Plan with up to 5% employer contribution
• Company paid BUPA Medical Plan
• 4x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing's Well Being Programs, tool and incentives
• Relocation
• Relocation assistance is not a negotiable benefit for this position.

Work Authorization

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements

Not Applicable

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain a BPSS clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Not a Shift Worker (United Kingdom)

Company Culture

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment that's welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.